At Q Link Wireless, we are committed to ensuring that all eligible customers can access Lifeline service. To do so, you may be required to submit proof of identity, participation in a government program, or proof of income. We understand the process may seem complex, but we are here to make it simple and straightforward.
Submitting your proof documents is essential to verifying your eligibility for Lifeline service. Rest assured, your personal information is secure, and we will never share or distribute it under any circumstance. Please remember to only submit copies of your documents, never the originals.
In this Help Center, we’ll walk you through the most frequently asked questions and provide clear steps to submit your proof easily. Let’s get started!
Frequently Asked Questions
We accept various forms of identification, including:
- – Valid Driver’s License
- – U.S. Government ID with DOB/SSN
- – U.S. Passport
- – Social Security Card
- – Birth Certificate
- – Other valid government-issued documents
Proof of participation in qualifying government programs can be demonstrated with:
- – Supplemental Security Income (SSI) benefits
- – Food Stamps/SNAP Award Letter
- – Medicaid Award Letter
- – Section 8 Housing Agreement or Voucher
- – Veterans Pension or Survivor’s Pension documentation
Acceptable documents to verify your Social Security include:
- – Social Security Card
- – Prior Year’s Tax Return
- – W-2 or 1099-MISC forms
For low-income verification, you can submit:
- – Paycheck stubs (last 3 consecutive)
- – Prior Year’s Tax Return
- – Unemployment or Workers’ Compensation Statements
- – Child Support Award
- – VA Statement of Benefits
Learn More About Submitting Proof Documents
How Can I Submit My Proof Documents?
There are several ways you can submit your documents, including uploading them online, sending them via email, or submitting them through the mail. Instructions for each method are provided below. Click here to read more.
What Happens After I Submit My Proof Documents?
Once your documents are submitted, it typically takes 7-10 business days to verify them. If you submit them by fax or mail, allow an additional 5 days for processing. You can check the status of your submission online anytime. Click here to read more.
Which Documents Can I Use as Proof for Government Programs, Social Security, and Income?
There are various accepted forms of proof, such as benefit award letters, Social Security cards, pay stubs, and tax returns. Depending on how you qualify (through income, a government program, or identity), you’ll need to submit the corresponding document. Click here to read more.