Where is my package?

If you’ve recently ordered from Q Link Wireless you’ll receive an email with your tracking number once your package has shipped. You can also find your tracking number by logging into your My Q Link account. To view tracking information for your package, click on the tracking number found in your account overview.

If your tracking information shows the package was delivered, and you have NOT received your Q Link phone, please contact customer support right away.

You can call Customer Support at 1-855-754-6543 or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link Wireless account, and mention in the message that you have not received your phone. It may take up to 72 hours for our Customer Support team to begin processing your request.