Why can’t I make outbound calls on my Q Link phone?

If every outbound call you make goes to customer support, your account may be blocked for one of the following reasons:

  • You are out of minutes

  1. Add minutes to begin making and receiving calls again. (To continue making calls and text messages with your Q Link phone, you can add more minutes now.)

– OR –

  • Your Q Link cell phone was reported lost or stolen.

  1. Once a device is reported lost/stolen, it cannot be used on a wireless network. Contact customer support if this is an error.

While your account is blocked, you will still be able to dial *611 or 911 at any time. Until you add minutes to your Q Link phone, or until your minutes are refilled on the 1st of the following month, you will not be able to make any other outbound calls or receive any inbound calls. You will also be unable to send and receive text messages.


Customer Support can be reached at: 1-(855)-754-6543