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Why didn’t I receive my confirmation email?

Please make sure that your confirmation email is not in your spam folder. If it is, you will have to move the email to your inbox and add Q Link Wireless to your address book. This is an important step that will ensure you see and read all of our emails that contain order updates.

If you’re a Gmail subscriber, you may see your confirmation email in your “Promotions” folder instead of “Primary.” Please note that Gmail updated the organization of your accounts’ inbox folders. Instead of having one primary inbox folder, Gmail now has Primary, Social, and Promotions. To ensure you read all of Q Link Wireless’ emails, we ask you to please mark Q Link Wireless as a primary sender. Here’s how you can do that:

  1. Find a Q Link Wireless email.
  2. Hold down the left clicker on your mouse on the email.
  3. Drag the email from the Promotions or Updates folder to the Primary folder’s tab until the email and the Primary folder tab turns light yellow and says “Move 1 conversation”. Release the mouse.
  4. Upon asking if you wish to mark future Q Link Wireless emails as Primary, click “Yes”.

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