Help Center

Check Status

Apply for Service

Annual Recertification

New SIM Card Help Center

Submit Proof Help Center

Emergency Broadband Benefit (EBB) Program Help Center

Help – I can’t find my Settings

Why am I getting a new SIM Card?

What upgrades were made to the network?

Why am I getting a FREE smartphone, and when will it arrive?

Why is my iPhone experiencing failed calls after upgrading my SIM Card?

Why do I have a temporary number?

Unlocked: Our guide to unlocking your phone

Tutorials – How to Get Started With Your Upgraded SIM Card

Shipping – Why haven’t I received my SIM Card?

Can I keep my number on the upgraded network?

Will my phone work on the new 4LTE/5G network?

Why won’t my new SIM Card work with my ZTE?

Configure your data with these Access Point Name (APN) Settings

What phones does Q Link offer? Can I upgrade my phone?

What’s included in my Q Link Wireless plan?

What network is Q Link on?

Will 5G replace 4G LTE?

Is 5G accessible everywhere?

How do I know if I’m using 5G?

What is 5G?

Can I purchase additional Data or Minutes?

How do I update my account information?

What are your customer support hours? Do you have chat?

Wi-Fi Auto-Connect Locations

How do I cancel service?

Do you offer HotSpots?

How do I transfer my number to Q Link?

Where can I find account details for my current carrier?

What is the National Verifier?

What do I need to do to complete my application using National Verifier ?

What do I do when I’m done applying through the National Verifier website?

What does it mean to be Lifeline Reactivation Eligible?

How do I reactivate my Lifeline service with Q Link Wireless?

How do I get the latest software update on my Q Link phone?

How do I back up my smartphone’s data?

Can I transfer my number to Q Link Wireless?

What types of proof of Social Security do you accept?

How do I figure out how much data I need?

Is my Q Link phone covered under warranty?

How do I set up call forwarding?

How do I change my account language settings?

What is My Mobile Account?

Why does a replacement phone cost $19.99?

What is Qlixar?

Can I Bring My Own Phone to Q Link Wireless?

How do I get my phone to work after bringing it to Q Link Wireless?

How do I activate my phone with a Q Link Wireless SIM card?

Will I need a new SIM card for my phone if I bring it to Q Link?

Where can I find the SIM card number on my iPhone?

Where can I find the SIM card number on an Android?

Where can I find the IMEI/MEID/ESN number on my iPhone?

Will I get to keep my Q Link phone number if I Bring My Own Phone?

Where can I find the IMEI/MEID/ESN number on my Android phone?

What is IMEI/MEID/ESN?

What is a SIM Card?

What is Auto-Refill?

How do I download free apps to my Android smartphone?

How can I preserve my FREE Data and minutes every month?

How do I fix my data if it isn’t working?

My phone keeps turning ON and OFF. How can I fix this?

What does “Pending Verification” mean?

I received an error message on my phone. What should I do?

What is the Lifeline program?

How good are Q Link Wireless services?

How do I make a 911 emergency call using my Q Link Wireless phone?

Will I be able to roam?

Is there a way to make free international or domestic calls without using my minutes?

Will I be able to make international phone calls?

Are my incoming calls free?

Can I get Q Link Wireless service on a landline phone?

Can I get more than one Lifeline phone?

What does “one per household” mean?

What if I already have service with another Lifeline provider?

Can I give away my Q Link Wireless phone to friends or family?

How do I apply for Q Link Wireless?

How do I qualify for Q Link Wireless?

What is the Household Worksheet, and where can I find it?

Are there any restrictions for this program?

Can I apply if I don’t have an email address?

Do I need to sign a contract?

Will you run a credit check on me?

Can I save my online application and finish it later?

Why do I get an error with “order cannot be modified” when I try to sign up?

Why didn’t I receive my confirmation email?

What happens if I mark a Q Link Wireless email as spam?

I unsubscribed from Q Link Wireless’ emails and now I can’t finish signing up. Why?

In which states is Q Link Wireless offered?

How do I check my order status?

What does “pending further verification” mean?

What does “verified pending shipment” mean?

What does “Not Eligible Per State Database with Docs” status mean?

When will I get my order?

What are proof documents?

What types of proof of ID do you accept?

What types of proof of government programs do you accept?

What types of proof of low income do you accept?

How do I complete my order? How do I upload or submit proof documents?

How do I upload my proof documents online?

How do I upload my proof documents by mobile phone?

How do I upload my proof documents by email?

How do I upload my proof documents by webcam?

How do I upload my proof documents by fax?

How do I send my proof documents by mail?

What kind of file formats are allowed for uploading my proof documents online?

How long will it take for you to verify my proof documents?

How do I know that you received my proof documents?

What if my proof documents are not approved?

How do I log into my Q Link Wireless account?

How do I reset my password?

Can I give consent for someone else to speak on my behalf?

What if I move or change address?

What happens if my Q Link Wireless Service is cancelled?

How do I change my Q Link Wireless phone number?

How do I change my email?

How can I see what phone plan I am on?

Can I change my wireless plan?

How do I check my minutes or data balance?

When do I get my monthly data and minutes?

What about unused minutes? Will they carry over to the next month?

What is Annual Recertification and how do I recertify?

How long can I have Q Link Wireless’ service?

How do I re-certify for the Lifeline Assistance Program?

What if I am randomly chosen for an Annual Verification Audit?

What if I am no longer eligible for the Lifeline Assistance program?

Why am I receiving an email about using my phone to avoid cancellation?

How do I contact Q Link Wireless?

What if my phone doesn’t work or breaks?

What is “Error Code 67” and why am I getting it on my phone?

Why do I have a weak signal on my phone?

Why can’t I make outbound calls on my Q Link phone?

What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?

How do I set up or unlock my voicemail?

Can I access my voicemail from a different phone?

How do I perform a Master Reset or Factory Reset for my locked or frozen phone?

What should I do if my phone was lost or stolen?

What should I do if I think my phone is lost in the mail?

Where is my replacement phone?

How do I activate my phone with Q Link?

I cannot activate my phone, what do I do?

What happens if I don’t receive my minutes for the given month?

What is the Refer-A-Friend program, and how do I participate?

Is Q Link Wireless’ website secure?

Do I have to return the Q Link phone if I disenroll from Lifeline?

Can my account be terminated for non-usage?

Where can I check the coverage in my area?

I am visually impaired. Can I request a large button phone?

Does Q Link Wireless offer accessories for cell phones?

What is the difference between a SMS, an MMS, and a text message?

I don’t like my replacement phone. Can I re-active my old Q Link cell phone?

How do I find my phone’s ESN or MEID?

Device User Manuals