Federal and/or State regulatory authorities require that active Lifeline customers re-certify their eligibility for the Lifeline Assistance program once every year.
We will provide you with easy ways to re-certify for the Lifeline program and remind you via phone, text, email and post card. You MUST complete the free Annual Re-certification process, or your Lifeline cell phone service will be cancelled. Completing your Annual Re-certification is fast and easy, and re-certification renews your free cell phone service for another year at no cost. Click here to complete your Annual Re-certification now.
Remember that you should use your phone at least once every 30 days to keep your service active on the network.
As a Q Link Wireless customer, you will receive free monthly cellular service for a full 12 months as long as you continue to qualify for the program. Then each year, you will be able to re-certify & renew your service for another year at no cost. This is called an Annual Re-certification.
Each year when your re-certification time is due we’ll call, email, & text you to confirm you’re still eligible for the Lifeline Program. Re-certifying your eligibility for Lifeline prevents cancellation of your account and ensures that you’ll continue to receive this benefit every month at no cost!
Remember, you must inform us if you no longer qualify for Lifeline service, if you change your address, or if your income changes. If you no longer qualify but would like to continue as a Q Link Wireless customer, we will be happy to tell you about our prepaid plans.
To keep your phone service active, you also must use your phone at least once every 30 days.
In order to continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in certain public assistance programs such as Food Stamps/Supplemental Nutrition Assistance Program (SNAP), Medicaid, or Supplemental Security Income (SSI).
If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.
You will be notified when it’s time to re-certify via phone, text, email, and postcard. If you do not submit your free Annual Re-certification by December 31, your cell phone service will be turned off.
We have several ways for you to re-certify. Just choose the one that’s easiest for you:
- ONLINE – Re-certify online by going to www.qlinkwireless.com/recertify and then follow the instructions on that page.
- OVER THE PHONE – Easily re-certify in minutes with one of our Re-certification Specialists! Just call us toll-free at 1-855-657-5465. Click here to learn how to re-certify over the phone.
Completing your Annual Re-certification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.
Complete your Annual Re-certification in minutes with one of our friendly Re-certification Specialists! To complete and submit your Annual Re-certification over the phone, simply call us toll-free at 1-855-657-5465.
Please have your Q Link enrollment ID or Q Link phone number ready before calling. You may need this to access your account. Re-certifying over the phone is done in three easy steps:
- Verify that your account information has not changed since applying, and if needed, make changes accordingly.
- Confirm that you still participate in a government assistance program or have an annual household income that meets your state’s Federal Poverty Guidelines. If you need to make changes, you will be allowed to update your current government assistance program or make changes to your annual household income.
- Certify and agree, under penalty of perjury, to 7 statements about the Lifeline Assistance program and Q Link Wireless. Your re-certification completes once you agree to all 7 statements.
Completing your Annual Re-certification over the phone will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.
If you are randomly chosen for the Annual Verification Audit (required by the Federal Communications Commission (FCC) and administered by the Universal Service Administrative Company (USAC)), you will be required to provide documented proof of government program participation, or, if qualified through the income based on the state’s Federal Poverty Guidelines, a documented proof of income.
A package with instructions will be mailed to you by Q Link Wireless, and you will be required to comply with the instructions. Failure to comply may cause cancellation of your Lifeline program benefit.
You may re-certify your account up to 150 days before it is due to expire.
Q Link Wireless will remind you when it’s time to re-certify your Lifeline service via phone, text, and email. Once you receive notification, there will be a date specified that you must submit your Annual Re-certification by. Remember that failing to re-certify within that time period will result in termination of your Q Link Wireless account and cancellation of your Lifeline cell phone service.
In order to qualify for or renew your Lifeline service, you must participate in a government assistance program such as Food Stamps, Medicaid, or other government programs specific to your state. You may also qualify if you meet your state’s low income requirements.
It is your responsibility to notify Q Link Wireless within 30 days if you are no longer eligible for the Lifeline Assistance Program.
If you are no longer eligible for Lifeline, please call us toll-free at 1-855-657-5465. You’ll need to verify the current information on your account, so please have that information available when you call.
Keep in mind that if you are no longer eligible for the Lifeline program, you can still keep your Q Link phone and phone number using our low-cost prepaid service. We offer the lowest prepaid rates around. Add minutes any time using our online express checkout or by dialing *611 from your Q Link phone. Click here to check out our low-cost plans.
You may receive an email warning you about Lifeline service cancellation for any of the following reasons:
- You have not used your phone in a while
Federal guidelines require you to use your Q Link phone at least once every thirty (30) consecutive days. Otherwise, your Lifeline phone service will be terminated. To avoid service deactivation, we send an automatic email to notify customers of this guideline. You will receive this email if you have not used your Q Link cell phone for a length of time. However, if you are not using your Q Link phone because you ran out of minutes earlier in the month, please disregard any messages about using your phone. Just make sure you use your phone once you receive your free minutes on the first of the month. Here’s how you can keep your Q Link service active:
- Keep your Q Link phone charged and ON at all times
- Place a call to a friend or family member right now.
- Receive a call from a friend or family member right now.
- Use your phone to send a text to a friend or family member right now.
- Use the free data (not Wi-Fi!) on your phone to surf the web, check social media, send or receive an email, watch a video, or use apps & features that require data.
- Call us toll-free at 1-855-754-6543 to speak with a Customer Support Representative.
If you’re out of minutes, you can add more minutes to your Q Link phone at the lowest rates, and even add extra data! With our low-cost minutes & data bundles, you’ll get unlimited minutes, unlimited text & picture messaging, and your choice of extra data—starting at only $15!
Or, if you have not used your Q Link cell phone because it is lost, stolen or broken, click here to order your replacement phone and we’ll even throw in some exciting freebies. For only $25, you’ll receive:
- Your replacement phone
- An upgrade to a smartphone at no extra cost
- $30 worth of free bonus minutes
- You need to complete your Annual Recertification.
Federal guidelines require all active Lifeline customers to recertify their eligibility for the Lifeline program once a year. If you do not recertify within your specified time period, your service will be canceled. We will contact you to verify that you are still enrolled in a government assistance program, or that your income still meets your state’s Federal Poverty Guidelines.We will remind you that it’s time to recertify via email, phone, text, and postcard. Completing your Annual Recertification is fast and easy, and recertification renews your free cell phone service for another year at no cost. Learn how to complete your Annual Recertification.
- You may have Lifeline service with another provider.
You may have received a letter from USAC notifying you that you have more than one Lifeline service provider. According to government regulations, you may only have Lifeline service with one provider.To keep receiving your Lifeline service through Q Link Wireless with high-quality nationwide coverage, you must choose us as your sole Lifeline provider. To do so, please contact USAC at the toll-free number provided in their letter right away.
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