Get help

Check Status

How do I check my order status?

Checking your order’s status is a snap! Just follow these easy steps:

  1. Log into your Q Link account from the login page using your email as your username and your zip code as your password.
  1. You’ll be taken to your Status Page where you can see all the steps needed to complete your application.

If you’re not sure how to upload documents proving your eligibility for Free Phone Service, check out our guide on Uploading Your Proof Documents.

If you ever need further assistance, you can call Customer Support at 1-855-754-6543, or send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account and explain the issue clearly. It may take up to 72 hours for our Customer Support team to begin processing your request.


Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here