1. Can I keep my number on the upgraded network?

Yes, you can! We know how important it is to keep your number, so we’ve made sure that our customers won’t lose this in the process. To make sure you can continue to use your current Q Link number, you’ll have to insert your upgraded SIM Card into your phone & place a test call. This will activate the new SIM Card, and your current number will then be tied back to it.

If you have questions on how to activate, please give our direct-to-agent line a call at, 1 (888) 505-7678.

2. Will my phone work on the new 4LTE/5G network?

Of course! We’ve upgraded our network to 4G LTE/5G but that doesn’t mean 4G LTE is gone. Based on your current phone model, and physical location, your new SIM Card will connect to whichever network is most compatible. Your phone will do this automatically, so your connection is seamless and uninterrupted.

For information on our nationwide coverage, visit our coverage map.

3. Why won’t my new SIM Card work with my ZTE?

If you have a Quest 5 and have received an error message after inserting your new SIM Card, then you’ve come to the right place! You’ll most likely have to update the software on your phone, so we’ve put together a few steps on how to get this started. Once completed, your phone & SIM Card should work smoothly.  

Pro tip: Before starting, make sure your new SIM Card has been removed from your phone and that your phone is at least 60% charged. Connecting your phone to a charger may also help. You should also be connected to Wi-Fi.

Check the version of your ZTE Software

Let’s start by checking the current version of your ZTE software.

  1. Go to Settings > Scroll down & Tap System
  2. Select Advanced > Then hit About phone
  3. Scroll down to the bottom of the screen and check your build number

If your build ends in B14, your phone is running on the latest ZTE software.

Now, if your build ends between B06 & B11, you will have to update your phone until it reaches version B14.

Build numbers are:






Updating your ZTE Software

Now that you’ve found your build number, you can start from here.

  1. Go back and tap Advanced 
  2. Then, tap System Update > Hit ZTE Update
  3. Tap Check for Update 

If an update is found, your phone will automatically begin downloading it to your phone.

Once you have successfully updated your ZTE software, you’ll need to perform a Network Reset. This will clear “junk files” and makes your phone run faster. And don’t worry! A Network Reset won’t delete any files stored on your phone.

Resetting Your Network

  1. Tap Settings > Hit System
  2. Choose Reset Options > Then Reset Wi-Fi, mobile & Bluetooth

Once your ZTE software has reached B14, insert your new SIM Card into your phone and perform another Network Reset (see instructions above).

Your phone will then restart and connect to our upgraded network! You can now surf, stream and use all your favorite apps at faster speeds than ever before.

If you’ve completed each of these steps and your phone is still displaying an error message, it’s best to speak to our Tech Support team.

Give us a call at 1 (888) 505 – 7678 and we will connect you to an agent who can help resolve this issue for you.

4. Wi-Fi Auto-Connect Locations

Q Link Wireless has teamed up with these 50 sponsors to bring you FREE Wi-Fi hotspot connections in over 10 Million locations nationwide. All you need is the My Mobile Account App installed on your smartphone, and we’ll take care of the rest!


  • ATT Wi-Fi


  • Best Buy
  • Bloomingdales
  • Budget Inn
  • Buffalo Wild Wings


  • Chick-fil-A
  • Chuck-E-Cheese
  • Clarion
  • Courtyard


  • Days Inn
  • Denny’s
  • Disney Theme Parks


  • El Pollo Loco


  • Firestone


  • Gap


  • H&M


  • IHOP
  • IKEA
  • Islands Restaurants


  • Kaiser Permanente
  • KFC


  • Marriott
  • McDonald’s
  • Michael’s


  • Nordstrom


  • Office Depot


  • Panda Express
  • Panera
  • Pizza Hut
  • Planet Fitness
  • Popeyes


  • Ralph’s
  • Red Lobster
  • Residence Inn


  • Sams Club
  • Sears
  • Sheraton
  • Six Flags
  • Staples
  • Starbucks
  • Super 8


  • Taco Bell
  • Target
  • Travel Lodge


  • Universal Studios & Islands of Adventure


  • Von’s


  • Walmart
  • Wendy’s
  • Whole Foods Market


  • Yard House

5. How do I cancel service?

We are sorry to see you go. Contact customer service at 1-855-754-6543 to de-enroll from your Q Link Wireless service.

6. Do you offer HotSpots?

Well, that depends!

Hotspots (Wi-Fi Auto-connect) vs Hotspot (On a device)

Hotspots are access points where you can connect to FREE internet within our nationwide network. This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on with the My Mobile Account app.

We presently have 10-million locations with FREE Wi-Fi available to our customers. If you have the App permissions enabled for My Mobile Account App, we’ll auto-connect you to the nearest available Wi-Fi spot, saving you data & money. Check the My Mobile Account app to find FREE internet hotspots near you! (We also have a convenient list of participating locations here.)

A Hotspot on a phone, however, is the ability to tether your other devices (laptops, phones, and tablets) to your phone’s data connection, allowing those devices to access the Internet. Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options!

Security Concerns Related to Hotspots

You should never use a public hotspot to share your personal information with websites (such as credit card or banking information). Criminals can intercept the data and use it for their own personal gain. If you need to share personal information over a public wi-fi network, it is advisable to use a VPN.

Q Link Wireless is not responsible for data breeches or irresponsible data use.

7. How do I get the latest software update on my Q Link phone?

Updating your Q Link phone is the best way to enjoy the latest and greatest software available, and it’s absolutely free! See below to learn exactly how to check for the newest updates on your Q Link Phone.

NOTE: This set of instructions will work with most ZTE phones. If you do not have either of these devices, refer to your phone’s User Manual for more information.


Q Link releases new updates all the time! Be sure to check back every now and then to ensure your phone is up-to-date and running the newest software.


Not sure which update version your Q Link phone is running?

Here is how to check:

  • ZTE N817:
    Settings > About Phone > scroll to ‘SW Version‘ and refer to the last 3 digits. That is the software version your phone is currently running.
  • ZTE N818S:
    Settings > About Phone > scroll to ‘Build Number‘ and refer to the last 3 digits. That is the software version your phone is currently running.

NOTE: Don’t worry if your phone is more than one software version behind the most recent one. You can still enjoy the latest update, however, you will not be able to go directly from your current software to the latest one. You will need to download each update individually until you are fully caught up. See the instructions above to start updating your phone now!

8. How do I figure out how much data I need?

Q Link Wireless now offers additional monthly data at the lowest rates around! Data can be used for email, web browsing, videos, music, social media, downloads, and more.

But how do you know which Data plan is right for you?

Use the Data Calculator to determine exactly how much Data you’ll need for the month.

How to use the Data Calculator Tool by Q Link Wireless

First, click this link:  Data Calculator

Next, click the Data buttons at the top of the calculator. This illustrates what each amount of Data will get you. Once you’ve chosen the Data amount, the meters directly below it will display how much activity that Data will get you.

You can also manually adjust the volume or frequency (monthly, weekly, or daily) of each category based on your specific needs. The highlighted Data button will change depending on your adjustments.

To see your results, as well as a suggested plan based on your projected usage, finish adjusting the calculator to match your needs.

At the very bottom of the screen, you can see how we’ve calculated Data usage for different activities.

9. Can I forward my calls to a different phone number?


Introducing Q Link’s new Find Me, Follow Me feature. Now, you can now forward all calls made to your Q Link phone to a different phone number of your choice. Receive all your calls from any phone you want!

NOTE: Calls CANNOT be forwarded to an international number.


How it Works

To Activate Q Link’s Find Me, Follow Me feature:

  1. Dial *72 on your phone.
  2. Enter the area code and phone number you want to forward calls to.
  3. Press “Talk/Send”.
  4. Wait for the confirmation tone. All calls will now be forwarded to the number of your choice.


NOTE: While Q Link Find Me, Follow Me is activated, your Q Link phone will NOT ring for incoming calls. All calls will get forwarded, regardless of whether a busy signal or no-answer occurs.


To Deactivate Find Me, Follow Me:

  1. Dial *720 and press “Talk/Send” on your phone.
  2. Wait for the confirmation tone. All calls will now go straight to your original phone number.

10. What is Qlixar?

QLIXAR Rewards is a free app exclusively for Q Link Wireless Members and a way to earn free data and minutes.  Are you interested in topics like Politics and Tech? Food and Health? Gaming and Travel? Then Qlixar is for you! The more you interact with the app, the more QLIXAR COINS you earn which are easily be redeemed for free minutes and free data.

From entertainment videos, the latest news straight from the hottest sources, and interactive surveys… there is no end to the fun you can have with QLIXAR. Plus, we are constantly uploading and adding new content for you to enjoy.

Download QLIXAR here.

11. How do I download free apps to my Android smartphone?

You can download free apps to your Q Link Android smartphone using the Play Store app, which comes pre-installed on your Q Link smartphone, so you can access it right away. To download your free apps, you’ll just need to sign into the Play Store with a free account.

If you already have an email address ending in ‘@gmail.com’, you can use that to sign in on the Play Store app. Simply open the Play Store app and sign in using your email address and the same password you use to check your email.

If you don’t have an ‘@gmail.com’ email address, follow these steps to set up your free account on the Play Store:

  1. Open the Play Store app on your Q Link phone.
  2. When you’re prompted to add a Google Account, select “NEW”.
  3. Provide your first and last name, and then create a username and password for your new account.
    Note: This will also create a new email account with Gmail, where you’ll get emails regarding your Play Store downloads.
  4. Accept the Terms & Conditions, and you’re all set! If you don’t have a credit card to enter, don’t worry. You can skip that step and still download free apps to your phone.

That’s it! Now you can browse the Google Play store and download free apps to your Q Link phone. Don’t forget to connect to Wi-Fi before you download apps to your phone, so you don’t use up your data on downloads.

12. What types of proof of government programs do you accept?

To qualify for Q Link’s Lifeline program you must submit a ‘proof document’ showing you participate in a qualifying program.

Note: Just submit one type of proof showing participation in a government program. If you participate in more than one government program, upload a copy of proof showing participation in only one of the programs. (Please only send a copy, NEVER send Q Link Wireless the original document. If you need help obtaining copies, visit your local library)

Here are the most common types of proof documents:

  • Supplemental Security Income (SSI)
    • Benefit Check Stub from the Social Security Administration
    • Social Security Statement of Benefits
    • Other official documentation from a State Agency indicating current participation
  • Food Stamps, or Supplemental Nutrition Assistance Program (SNAP)
    • Award Letter
    • Other official documentation from a State Agency indicating current participation
  • Medicaid
    • Award Letter
    • Other official documentation from a State Agency indicating current participation
  • Section 8, or Federal Public Housing Assistance
    • Award Letter
    • Public Housing Assistance Lease Agreement
    • Section 8 Voucher
    • Other official documentation from Public Housing Agency
  • Veterans Pension or Survivor’s Pension
    • Pension Grant Letter
    • Veterans Pension COLA Adjustment Letter
    • Survivors Pension Benefit Summary Letter

Click here to submit your proof of eligibility now!

To see state-specific types of proofclick here and select your state. You can also learn how to send us your proof documents by clicking here.


13. What is the Refer-A-Friend program, and how do I participate?

Our Refer-A-Friend program easily gets you a bonus of 100 free minutes and 100MB of free data, just by spreading the word about Q Link’s FREE Lifeline service! To participate, simply refer your friends and family members who do not live with you to Q Link Wireless, by having them apply by visiting www.qlinkwireless.com.

You will get 100 free minutes and 100MB data credited to your account for each qualified person that is approved and receives their Q Link phone service. (Terms and conditions do apply)

The easiest way to claim your free 100 minutes and 100MB data is to send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account. In the message, explain that you’re requesting your Refer-A-Friend minutes and provide the name and enrollment ID (or their Q Link phone number) of each person you referred.

Please allow up to 72 hours for our Customer Support team to begin processing your request.

An example would look like this: (more…)

14. Is Q Link Wireless’ website secure?

The security of your personal information is extremely important to us, so all Q Link Wireless web pages, including the ones that contain sensitive information (such as your date of birth), are encrypted using Secure Socket Layer (SSL) technology. This means your personal information is kept private and can only be seen by our administrators and you. SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. Examples of websites where you will find SSL includes online banking and trusted eCommerce websites.

There are several ways to verify the security of a website. The easiest way is to check if the URL starts with HTTPS instead of the unsecured HTTP protocol. Secure pages also have a small padlock icon on the bottom or the top of the screen.

17. Where can I check the coverage in my area?

Q Link Wireless has outstanding national coverage that reaches more than 280 million people! However, coverage is not available everywhere. Network coverage depends on the area, weather, signal strength, traffic volumes, service outages, technical limitations, as well as other factors. Coverage and service areas may vary and change without notice. Head over to our coverage page to check your address/location.

We strive to only offer service in the areas where coverage is available. The easiest way to check if we have service in your area is to apply online here. If you live in an area where network coverage does not reach you, the system will let you know before submitting your application.

18. I am visually impaired. Can I request a large button phone?

Q Link Wireless ships out Android smartphones, which have options built-in for the visually impaired. In fact, most smartphones have these options – even iPhones! Smartphones released after 2016 have the ability to turn on enlarged icons for easier viewing, pinch to zoom, change contrast or even invert colors. The simplest option is to enable TalkBack if you have Android, or VoiceOver if you have iOS.
To have your phone read text aloud for you, follow these steps:


1. Go to Settings. (Locating your Settings menu will differ based on your Android version.)
2. Scroll down and select Accessibility.
3. Select TalkBack.
4. Select the desired Vision option.
5. If you have Android Lollipop installed on your phone, then you will also have the option for high contrast and color inversion.


1. Open the Settings menu on your Home screen.
2. Select General.
3. Select Accessibility.
4. Select Vision then select VoiceOver to toggle on and off.
5. Select the desired VoiceOver customization option. You will also see the option to increase contrast and invert colors.

For more information on setting up your phone to be more visually-impaired friendly, click here: https://www.afb.org/blindness-and-low-vision/using-technology/cell-phones-tablets-mobile

19. Does Q Link Wireless offer accessories for cell phones?

Q Link Wireless does not sell phone accessories at this time.  You may find accessories for your phone by searching on www.google.com by entering your phone’s manufacturer make and model number. You can also visit your local major electronic retail store and view their selection of accessories.

20. What is the difference between a SMS, an MMS, and a text message?

SMS, which stands for “Short Message Service,” is the same thing as a text message.

MMS stands for “Multimedia Messaging Service.” MMS messages include any pictures or videos sent via text message.

Unlimited SMS and MMS messages are included in Q Link Wireless plans, at no extra cost. To learn how to send a text, picture, or video message on your Q Link phone, please refer to your phone’s user manual.

21. I don’t like my replacement phone. Can I re-active my old Q Link cell phone?

Yes, you can re-active your previous Q Link cell phone at any time. To complete your request, you must know your previous Q Link phone’s Electronic Serial Number, or ESN (this may be called an “MEID” on your phone). Here are some instructions for finding your phone’s ESN.

Once this is complete, visit www.qlinkwireless/activate for detailed activation instructions and assistance in completing this process. Make sure both phones are charged and available to update the settings.

You will have the option to update a previous Q Link cell phone, or add a new compatible smartphone to your account!

22. How do I find my phone’s ESN or MEID?

Finding your phone’s Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) is easy. There are two ways to find your Q Link cell phone’s ESN or MEID:

  • Underneath your phone’s battery, simply remove your phone’s back cover and battery and look for the word “ESN” or “MEID”, and the number will be printed immediately after.
  • In your Q Link cell phone’s Settings, go to Settings > About Device > Status.