1. How do I get the latest software update on my Q Link phone?

Updating your Q Link phone is the best way to enjoy the latest and greatest software available, and it’s absolutely free! See below to learn exactly how to check for the newest updates on your Q Link Phone.

Q Link releases new updates all the time! So be sure to check back every now and then to ensure your phone is running the newest update.

If you do not have either of these devices, refer to your Phone Manual for more information.


Not sure which update version your Q Link phone is running?

Here is how to check:

  • ZTE N817:
    Settings > About Phone > scroll to ‘SW Version’ and refer to the last 3 digits. That is the software version your phone is currently running.
  • ZTE N818S:
    Settings > About Phone > scroll to ‘Build Number’ and refer to the last 3 digits. That is the software version your phone is currently running.

Don’t worry if your phone is more than one software version behind the most recent one. You can still enjoy the latest update, however, you will not be able to go directly from your current software to the latest one. You will need to download each update individually until you are fully caught up. See the instructions above to start updating your phone now!

2. How do I figure out how much data I need?

Q Link Wireless now offers additional monthly data at the lowest rates around! Data can be used for email, web browsing, videos, music, social media, downloads, and more.

But how do you know which data plan is right for you?

Thanks to our new Data Calculator, you can determine exactly how much data you’ll need to get through the month.

To see what each amount of data will get you, click the data buttons at the top of the calculator.

Data meters

Once you’ve chosen the data amount, the meters below will display how much activity that data will get you.

You can also manually adjust the volume or frequency (monthly, weekly, daily) of each category based on your specific needs. The highlighted data button will change to reflect your adjustments.


data calculator


After you’re finished adjusting the calculator, it will display your results below, as well as a suggested plan based on your projected usage.

At the very bottom of the screen, you can see how we’ve calculated data usage for different activities.


3. Can I forward my calls to a different phone number?


Introducing Q Link Find Me Follow Me. Now, you can now forward all calls made to your Q Link phone to a different phone number of your choice. Receive all your calls from any phone you want!

Please note that calls CANNOT be forwarded to an international number.


How it Works

To Activate Q Link’s Find Me Follow Me feature, follow these easy steps:

  1. Dial *72 on your phone
  2. Enter the area code and phone number you want to forward calls to
  3. Press “Talk/Send”
  4. Wait for the confirmation tone. All calls will now be forwarded to the number of your choice!


While Q Link Find Me Follow Me is activated, your Q Link phone will NOT ring for incoming calls. All calls will get forwarded, regardless of whether a busy signal or no answer occurs.


To Deactivate Find Me Follow Me, follow these steps:

  1. Dial *720 “Talk/Send” on your phone
  2. Wait for the confirmation tone. All calls will now go straight to your original phone number.

4. What is Qlixar?

Qlixar is a free app exclusive to Q Link Members.

We want to give you unlimited rewards, just for using your phone!

Watching fun videos and taking surveys about your favorite topics will earn you coins.

Are you interested in Politics and Tech? Food and Health? Gaming and Travel?

You name it, we cover it! You get to choose what you want to hear about.

From entertainment videos, the latest news straight from the hottest sources, and interactive surveys… there is no end to the fun you can have with Qlixar. Plus, we are constantly uploading new content for you to enjoy.

The more you use it, the more QLIXAR COINS you earn!


Why should I download Qlixar?

Qlixar coins can easily be redeemed for free minutes and free data.

And that’s not all… there will always be new rewards you can earn, which makes using Qlixar more exciting than ever!

  • Watch videos.
  • Take surveys.
  • Check the news.
  • Invite your friends.
  • Earn unlimited coins.

Download Qlixar here.

5. How do I download free apps to my Android smartphone?

You can download free apps to your Q Link Android smartphone using the Play Store app, which comes pre-installed on your Q Link smartphone, so you can access it right away. To download your free apps, you’ll just need to sign into the Play Store with a free account.

If you already have an email address ending in @gmail.com, you can use that to sign in on the Play Store app. Simply open the Play Store app and sign in using your email address and the same password you use to check your email.

If you don’t have an @gmail.com email address, follow these steps to set up your free account on the Play Store:

  1. Open the Play Store app on your Q Link phone.
  2. When you’re prompted to add a Google Account, select “NEW”.
  3. Provide your first and last name, and then create a username and password for your new account.
    Note: This will also create a new email account with Gmail, where you’ll get emails regarding your Play Store downloads.
  4. Accept the Terms & Conditions, and you’re all set! If you don’t have a credit card to enter, don’t worry. You can skip that step and still download free apps to your phone.

That’s it! Now you can browse the Google Play store and download free apps to your Q Link phone. Don’t forget to connect to Wi-Fi before you download apps to your phone, so you don’t use up your data on downloads.

6. What is the Refer-A-Friend program, and how do I participate?

Our Refer-A-Friend program easily gets you a bonus of 100 free minutes and 100MB data, just by spreading the word about Q Link’s free Lifeline service. To participate, simply refer your friends and family members who do not live with you to Q Link Wireless and have them apply by visiting www.qlinkwireless.com.

You will get 100 free minutes and 100MB data credited to your account for each qualified person that is approved and receives their Q Link phone.

The easiest way to claim your free 100 minutes and 100MB data is to send us an email by clicking here. Make sure to provide your information just like it is on your Q Link account. In the message, explain that you’re requesting your Refer-A-Friend minutes and provide the name and enrollment ID (or their Q Link phone number) of each person you referred.

Please allow up to 72 hours for our Customer Support team to begin processing your request.


7. Is Q Link Wireless’ website secure?

The security of your personal information is extremely important to us, so all Q Link Wireless web pages, including the ones that contain sensitive information (such as your date of birth), are encrypted using Secure Socket Layer (SSL) technology. This means your personal information is kept private and can only be seen by our administrators and you. SSL is a commonly-used protocol for managing the security of a message transmission on the Internet. Examples of websites where you will find SSL includes online banking and trusted ecommerce websites.

There are several ways to verify the security of a website. The easiest way is to check if the URL starts with HTTPS instead of the unsecured HTTP protocol. Secure pages also have a small padlock icon on the bottom or the top of the screen.


10. Where can I check the coverage in my area?

Q Link Wireless has outstanding national coverage that reaches more than 280 million people! However, coverage is not available everywhere. Network coverage depends on the area, weather, signal strength, traffic volumes, service outages, technical limitations, and other factors. Coverage and service areas may vary and change without notice.

We strive to only offer service in the areas where coverage is available. The easiest way to check the coverage in your area is to apply online here. If you live in an area where network coverage does not reach you, the system will let you know before submitting your application.

12. What is the difference between a SMS, an MMS, and a text message?

SMS, which stands for “Short Message Service,” is the same thing as a text message.

MMS stands for “Multimedia Messaging Service.” MMS messages include any pictures or videos sent via text message.

Unlimited SMS and MMS messages are included in Q Link Wireless plans, at no extra cost. To learn how to send a text, picture, or video message on your Q Link phone, please refer to your phone’s user manual.

13. I don’t like my replacement phone. Can I re-active my old Q Link cell phone?

Yes, you can re-active your previous Q Link cell phone at any time. To complete your request, you must know your previous Q Link phone’s Electronic Serial Number, or ESN (this may be called an “MEID” on your phone). Here are some instructions for finding your phone’s ESN. Make sure both phones are charged and available to update the settings.

Once this is complete, visit www.qlinkwireless/activate for detailed activation instructions and assistance in completing this process.

You will have the option to update a previous Q Link cell phone, or add a new compatible smartphone to your account!

14. How do I find my phone’s ESN or MEID?

Finding your phone’s Electronic Serial Number (ESN) or Mobile Equipment Identifier (MEID) is easy. There are two ways to find your Q Link cell phone’s ESN or MEID:

  • Underneath your phone’s battery, simply remove your phone’s back cover and battery and look for “ESN” or “MEID”, and the number will follow.
  • In your Q Link cell phone’s Settings, go to “Settings” > “About Device” > “Status”.