We’re excited to share some great news! Q Link Wireless has upgraded to a new and improved network. This means better coverage, faster data speeds, and an enhanced overall experience for you! Don’t worry, we’ll guide you through this smooth transition.
What’s happening?
To keep your phone service active and benefit from this upgrade, you will need a new eSIM/SIM card, which we will send to you for FREE. This upgrade ensures you continue enjoying your phone service without any disruptions.
Please make sure to activate your new SIM card by November 8th, 2024, to avoid any service interruptions. We recommend activating it as soon as it arrives to ensure your phone service continues smoothly.
What do you need to do?
Log in to your Q Link account now to request your NEW FREE eSIM/SIM card in the Members area. As part of this process, you will be prompted to confirm or update your shipping address.
Frequently Asked Questions
Address and Account Updates
If your shipping address needs to be updated, you can change it in your account. Alternatively, if you check for an email from us, you’ll be guided through the steps to update your address there as well.
SIM Card Delivery and Replacement
We’re upgrading to a better network to provide you with faster speeds and improved coverage. The new eSIM/SIM card will allow your phone to work on this upgraded network.
Whether you receive a physical SIM card or an eSIM depends on whether your phone is compatible with eSIM. If your phone supports eSIM, you’ll get an eSIM. If not, we’ll send you a physical SIM card instead.
No, the new eSIM/SIM card is completely FREE. We’re sending it to you at no cost to ensure your service continues seamlessly.
Yes, each line on your account will be sent a eSIM/SIM card to ensure all lines are migrated to the upgraded network.
Your SIM card will be delivered by Amazon. Once it’s shipped, you’ll receive an email with tracking information, and delivery typically takes 2-5 business days.
Your physical SIM card will typically arrive within 2-5 business days after it’s shipped. You’ll receive an email with tracking information to follow your delivery.
If your SIM card hasn’t arrived, delivery times can vary based on demand and inventory. Check your email for tracking information. If you haven’t received tracking details or need further assistance, please contact Customer Support.
Phone Number and Service Impact
No, you will not lose your phone number or your service. During the activation process, you may see a temporary phone number, but this is just to ensure that your service is not interrupted. Once your SIM is activated, your will see your original phone number. Please call 305-260-6232 to complete the process. You can then start enjoying your service on our upgraded network with better coverage and faster speeds.
The SIM you received may temporarily show a different phone number during the activation process, but don’t worry—you won’t lose your original number. This is part of the transition process. To speed up the transfer of your phone number, we recommend calling 305-260-6232. Once the transfer is complete, your original number and service will be restored, with the added benefit of better speed and coverage!
If you don’t replace your SIM, your service will be interrupted, and you won’t be able to make or receive calls, send texts, or use data until the new SIM is activated.
SIM/eSIM Functionality and Troubleshooting
Yes! Your current phone will work with the new SIM card. There’s no need to change your device—just insert the new SIM when it arrives.
To test if your eSIM is working, try making a call to 305-260-6232 or use your mobile data without connecting to Wi-Fi. If both work, your eSIM is functioning correctly.
We’re committed to making this transition as smooth as possible for you. Our goal is to provide you with even better service, and we are excited for you to experience the benefits of our new network. If you have any questions or concerns, feel free to contact our Customer Support team.
Thank you for being a valued member of the Q Link Wireless family. We appreciate your trust and look forward to serving you with our new enhanced network.