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Annual Recertification

Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. To continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in public assistance programs such as:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

Frequently Asked questions about recertification:

When do I know it’s time to recertify?

You will be notified when it’s time to recertify via phone, text, email, and postcard. Once you receive notification, there will be a date specified that you must submit your Annual Recertification by. You may recertify your account up to 150 days before it is due to expire.

If you do not submit your free Annual Recertification by December 31, your Q Link Wireless account will be terminated and your Lifeline cell phone service will be cancelled.





How do I recertify?

We have several ways for you to recertify. Just choose the one that’s easiest for you:

  • ONLINE – Recertify online by going to www.qlinkwireless.com/members/recertify and then follow the instructions on that page.
  • OVER THE PHONE – Easily recertify in minutes with one of our Recertification Specialists! Just call us toll-free at 1-855-657-5465. Click here to learn how to re-certify over the phone.

Completing your Annual Recertification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.

What is Annual Recertification and how do I recertify?

Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. In order to continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in certain public assistance programs such as:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI).

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

When do I know it’s my time to recertify?

You will be notified when it’s time to re-certify via phone, text, email, and postcard. If you do not submit your free Annual Recertification by December 31, your cell phone service will be turned off.

Once you receive notification, there will be a date specified that you must submit your Annual Re-certification by. You may re-certify your account up to 150 days before it is due to expire.

Remember that failing to re-certify within that time period will result in termination of your Q Link Wireless account and cancellation of your Lifeline cell phone service. Completing your Annual Re-certification is fast and easy, and re-certification renews your free cell phone service for another year at no cost. Click here to complete your Annual Recertification now.

Remember that you should use your phone at least once every 30 days to keep your service active on the network.

How long can I have Q Link Wireless’ service?

As a Q Link Wireless customer, you will receive free monthly cellular service for a full 12 months as long as you continue to qualify for the program. Then each year, you will be able to re-certify & renew your service for another year at no cost. This is called an Annual Recertification.

Each year when your recertification time is due we’ll call, email, & text you to confirm you’re still eligible for the Lifeline Program. Re-certifying your eligibility for Lifeline prevents cancellation of your account and ensures that you’ll continue to receive this benefit every month at no cost!

Remember, you must inform us if you no longer qualify for Lifeline service, if you change your address, or if your income changes. If you no longer qualify but would like to continue as a Q Link Wireless customer, we will be happy to tell you about our prepaid plans.

To keep your phone service active, you also must use your phone at least once every 30 days.