You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network or if data is disabled on your phone. But don’t worry! It’s easy to fix. Here’s what you can do:
Go to Settings › Wireless & Networks › Mobile Networks or Data
Once there, make sure data is enabled.
Go to Settings > System Update > Update Profile or PRL
Select “Update Profile” or “Update PRL” (if you see both, please update both).
Once selected, just wait a moment while the phone finishes updating. Some phones may restart at this point.
If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.
If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!
If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.