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Tag Archives: order replacement
What if my phone doesn’t work or breaks?
We’re sorry to hear you’re experiencing technical problems with your cell phone. Please use the following links for quick and easy troubleshooting:
- Battery or charger problems
- Phone constantly on roaming
- Received an error message
- Phone turning on and off on its own
- Purchased data not working
If you’d like to order a new phone, you can order a replacement for a discounted rate of $25. For your convenience, you can pay over the phone or online with a debit or credit card in your name or with a prepaid gift card. Click here to use our easy online ordering system, or call 1-855-754-6543 to make your request by phone.
Additionally, you may bring a different smartphone onto our network with Q Link’s Bring Your Own Phone program. All you need to do is confirm the eligibility of your device to get started.
If you reported that your phone, battery, or charger was broken, but it now works, there is nothing further for you to do except enjoy your free service!
If you’ve followed these troubleshooting guidelines and you’re still having a problem, you may need to contact Customer Support at 1-855-754-6543 for further troubleshooting assistance. Please call from a phone other than your Q Link phone so that we can speak with you while performing a few quick troubleshooting steps.
What do I do if my phone was lost or stolen?
If your phone was lost or stolen, you are welcome bring your own phone, order a new Q Link phone, or go back to a previous phone attached to your Q Link account.
Simply Login and go to the Activate Phone page. Choose the smartphone you would like to use, or add a new eligible phone, and click Activate. Your Lifeline benefit will be transferred to the phone in your possession.
Keeping you connected is our number one priority, and we have a couple options you can choose from to continue enjoying your Lifeline benefit from a smartphone.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service to inactive accounts after 30 days.
No matter which option you choose, you will always enjoy FREE service for lifeTM, FREE emergency calls, and UNLIMITED international text and picture messaging every month. You can always get additional Talk and Data, available to you at the most affordable rates.
Option 1: Replace Q Link Phone
Price: $75 $25
What you receive:
- ZTE Z3001S smartphone at a discounted rate.
- FREE Bundle that includes 1 month of unlimited talk and an extra 1GB of data.
- Tons of upgraded features including a front-facing camera, and 8GB of internal storage.
Payment Options
To order the Q Link ZTE Z3001S, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling (1-855) 754-6543.
Option 2: Bring Your Own Phone
Price: $0
Benefits:
- No activation fees.
- Free SIM card provided, if needed.
- Keep your Q Link phone number.
- Enjoy Lifeline from the phone you love!
Important Note
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
For more tips on how to handle losing your phone, or prevent it in the future, check out our blog post on what to do if your phone is lost or stolen.
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here