Help Center
Tag Archives: phone broken
Is my Q Link phone covered under warranty?
Yes, it is! Click here to see what warranty your phone is currently under.
Every smartphone we provide our Q Link Members is covered by two warranties.
14 Day Q Link Guarantee
Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.
How to return your defective phone to Q Link within 14 days of delivery:
- Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number!
- Write the RMA number on the prepaid shipping label, available to download here. Cut off the label and tape it to the original box.
- Place the defective phone inside the original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.
Manufacturer Warranty
All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.
What if my phone’s warranties are expired?
Upgrading Your Smartphone
If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.
Get your upgraded smartphone today!
Bring Your Own Phone
Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card, if you need one.
Why does a replacement phone cost $25?
The Q Link mission is to ease your mind and your budget by providing you a high-quality phone.
Unfortunately, the federal government does not reimburse us for the smartphones we provide. But that will never stop Q Link Wireless from sending all new Members their first smartphone free of charge.
The smartphone model we send out for replacement orders is the Q Link Wireless Standard Smartphone. It is packed with tons of upgraded features and has a value of $75.
Lifeline should make your life less stressful, and that is why we are more than happy to offer you a replacement smartphone for a discounted price of $25.
To make this $25 price even more valuable to you, all replacement phones come with 30 days of FREE unlimited Talk and 1GB of free Data.
A discount of $25 allows us to:
- Maintain our commitment to keeping your mobile phone expenses as low as possible.
- Maintain our ability to provide you with the free Lifeline service you need!
Q Link Wireless – Connecting America.
This is more than just a slogan. It’s a commitment we take very seriously.
Safe and reliable mobile phone access is a right that everyone deserves, regardless of income.
We know you will love and take care of your free smartphone, but sometimes accidents happen or can’t be avoided. We, at Q Link Wireless understand want to make sure you can stay connected.
Click here to replace a lost, stolen, or damaged phone today!
I received an error message on my phone. What should I do?
Error messages are generated for many different reasons. You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network, or if data is disabled on your phone. But don’t worry! It’s typically easy to fix.
Here’s what you can do:
- Go to Settings › Wireless & Networks › Mobile Networks or Data
- Once there, make sure data is enabled.
- Go to Settings > System Update > Update Profile or PRL
- Select “Update Profile” or “Update PRL” (if you see both, please update both).
- Once selected, wait a moment while the phone finishes updating. Some phones may restart at this point.
If this does not solve the error, or you continue to receive error messages, contact our excellent customer support team. They will be happy to walk you through troubleshooting your phone.
- Call us toll-free at 1-855-754-6543.
- Follow the prompts to resolve your issue.
Phone User Manuals
Please check below to download your phone manual. Phones listed may no longer be available for purchase or replacement.
Don’t see your phone?
You can find the manual directly on the manufacturer’s website by using one of these links.
Alcatel, Blackberry, HTC, Huawei, Kyocera, LG, Motorola, Nokia, Palm, Samsung, Sanyo, ZTE
Q Link’s ZTE Legacy
ALCATEL
BLACKBERRY
HTC
HUAWEI
KYOCERA
LG
MOTOROLA
PALM
SAMSUNG
SANYO
ZTE
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here