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Tag Archives: phone broken
Is my Q Link phone covered under warranty?
Yes, it is! Click here to see what warranty your phone is currently under.
Every smartphone we provide our Q Link Members is covered by two warranties.
14 Day Q Link Guarantee
Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.
How to return your defective phone to Q Link within 14 days of delivery:
- Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number!
- Write the RMA number on the prepaid shipping label, available to download here. Cut off the label and tape it to the original box.
- Place the defective phone inside the original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.
Manufacturer Warranty
All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.
What if my phone’s warranties are expired?
Upgrading Your Smartphone
If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.
Get your upgraded smartphone today!
Bring Your Own Phone
Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card, if you need one.
Why does a replacement phone cost $19.99?
Unfortunately, the federal government does not reimburse us for the smartphones we provide. However, Q Link Wireless’ mission is to ease your mind and budget by offering a $19.99 replacement smartphone. The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone.
We know sometimes accidents happen or can’t be avoided and we want to make sure you stay connected to the people and places that matter to you.
Click here to replace a lost, stolen, or damaged phone.
I received an error message on my phone. What should I do?
Error messages are generated for many different reasons. You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network, or if data is disabled on your phone. But don’t worry! It’s typically easy to fix.
Here’s what you can do:
- Go to Settings › Wireless & Networks › Mobile Networks or Data
- Once there, make sure data is enabled.
- Go to Settings > System Update > Update Profile or PRL
- Select “Update Profile” or “Update PRL” (if you see both, please update both).
- Once selected, wait a moment while the phone finishes updating. Some phones may restart at this point.
If this does not solve the error, or you continue to receive error messages, contact our excellent customer support team. They will be happy to walk you through troubleshooting your phone.
- Call us toll-free at 1-855-754-6543.
- Follow the prompts to resolve your issue.
Phone User Manuals
Please check below to download your phone manual. Phones listed may no longer be available for purchase or replacement.
Don’t see your phone?
You can find the manual directly on the manufacturer’s website by using one of these links.
Alcatel, Blackberry, HTC, Huawei, Kyocera, LG, Motorola, Nokia, Palm, Samsung, Sanyo, ZTE
Q Link’s ZTE Legacy
ALCATEL
BLACKBERRY
HTC
HUAWEI
KYOCERA
LG
MOTOROLA
PALM
SAMSUNG
SANYO
ZTE
Hot Pepper
Help Categories
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Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here