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Annual Recertification

Federal and/or State regulatory authorities require active Lifeline customers to recertify their eligibility for the Lifeline Assistance program once every year. To continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in public assistance programs such as:

  • Food Stamps/Supplemental Nutrition Assistance Program (SNAP)
  • Medicaid
  • Supplemental Security Income (SSI)

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

Frequently Asked questions about recertification:

When do I know it’s time to recertify?

You will be notified when it’s time to recertify via phone, text, email, and postcard. Once you receive notification, there will be a date specified that you must submit your Annual Recertification by. You may recertify your account up to 150 days before it is due to expire.

If you do not submit your free Annual Recertification by December 31, your Q Link Wireless account will be terminated and your Lifeline cell phone service will be cancelled.





How do I recertify?

We have several ways for you to recertify. Just choose the one that’s easiest for you:

  • ONLINE – Recertify online by going to www.qlinkwireless.com/members/recertify and then follow the instructions on that page.
  • OVER THE PHONE – Easily recertify in minutes with one of our Recertification Specialists! Just call us toll-free at 1-855-657-5465. Click here to learn how to re-certify over the phone.

Completing your Annual Recertification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.

How do I re-certify for the Lifeline Assistance Program?

In order to continue receiving your Lifeline service from Q Link Wireless, each year you must certify that you still qualify for Q Link Wireless based on participation in certain public assistance programs such as Food Stamps/Supplemental Nutrition Assistance Program (SNAP), Medicaid, or Supplemental Security Income (SSI).

If your state allows, you may also continue to qualify if your total household income is at or below the Federal Poverty Guidelines, based on family size.

You will be notified when it’s time to re-certify via phone, text, email, and postcard. If you do not submit your free Annual Re-certification by December 31, your cell phone service will be turned off.

We have several ways for you to re-certify. Just choose the one that’s easiest for you:

  • ONLINE – Re-certify online by going to www.qlinkwireless.com/members/recertify and then follow the instructions on that page.
  • OVER THE PHONE – Easily re-certify in minutes with one of our Re-certification Specialists! Just call us toll-free at 1-855-657-5465.

Completing your Annual Re-certification will renew your free Lifeline cell phone service for another year. You should use your phone at least once every 30 days to avoid service cancellation.