Tag Archives: send proof

How do I upload my proof documents by fax?

For your convenience, we provide a fax cover sheet for you to print out and submit with your proof documents. Our toll-free fax number is 1-855-837-5465. To download and print out this fax cover sheet and submit your proof documents by fax, follow these simple steps:

  1. Log into My Q Link and enter your username (that’s your email) and your password (that’s your zip code).
  2. Once logged in, review the required proof documents on your account
  3. Click the “Fax Proof” option.
  4. Follow the instructions on that page to download and print your fax cover sheet and to submit your proof by fax.

For fastest processing, upload your documents by logging into your account and selecting the “Upload Proof” option.

How do I know that you received my proof documents?

You can see if we received your proof documents by logging into My Q Link and checking your status. To check your status, follow these simple steps:

  • Log into My Q Link by entering your username (that’s your email address) and your password (that’s your zip code).
    How to login in my Q Link
  • Once logged in, check the “Required Proof Documents” table and look at the “Status” column.
    • When the required proof says “Approved,” that means we’ve reviewed and accepted those documents
    • If the required proof says “Required” or “Resubmit,” we still need those documents from you
    •  If the required proof says “In Review,” we’ve received your documents and are processing them