By the end of 2021, most cell phone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America’s newest network does not support. If this happens to be you, we have smartphones at super affordable rates so that no one gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don’t need to apply again, transfer your number, or submit proof, with Q Link Wireless the process is fast and simple.
As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM Card, call 1 (888) 505-7678.
You will receive our SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to help you successfully activate your new SIM Card and move onto our new network. Once you receive your SIM Card kit in the mail, open and follow the instructions through the end. For additional support, click here: https://qlinkwireless.com/Activate.aspx and follow these easy activation steps.
For current customers, it’s as easy as confirming your shipping address. Once you do so, we immediately ship your new SIM Card to you. We also send you an email confirmation with a tracking number that includes your estimated delivery date.
We have upgraded our network to 4G/5G. If you are a current Q Link customer and you haven’t received our new branded SIM Card (you may have a white SIM card), you will need to replace the old SIM Card in your phone with the new upgraded one (see below) that supports your new network.
Below is an image of our new, branded SIM Card to help guide you.
Your SIM card number, also called the ICCID (Integrated Circuit Card Identifier), is imprinted on the card and can be found in different locations based on the type of smartphone you have. There are 2 different ways to locate your SIM number or ICCID:
- Display the SIM number in the Settings screen: Go to Settings > General> About. Then scroll down and locate the ICCID number.
- Or, eject the SIM card: Insert a paper clip or a SIM-eject tool into the hole beside the tray and eject the tray then remove the SIM card and locate the SIM number on the card.
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