To unlock your phone from your current provider, there are a few requirements you need to meet. Please review the following guidelines.
Based on the information provided, the requirements to unlock your phone are as follows:
- The device must be purchased from Metro by T-Mobile.
- The device must not be reported as lost, stolen, or blocked.
- 180 days must have passed since the device’s activation date.
You can unlock your phone online if you have received a notification that your device is eligible to be unlocked. In that case, you can follow the instructions provided in the notification.
The specific instructions vary depending on the device
For newer Samsung devices (2019 or newer):
- Go to Settings.
- Select Connections.
- Choose More Connection Settings.
- Select Network Unlock.
- Choose Permanent Unlock.
For other Android devices:
- Use the Device Unlock app or Unlock app pre-installed on your device.
- Follow the instructions on the screen.
- If you do not have the app, your device is already unlocked or it is on a 2019 or newer operating system.
For Apple devices:
- Verify that your device is eligible to be unlocked.
- Connect your device to Wi-Fi.
- Insert a non-T-Mobile SIM card.
- Complete the first-time use or sign into your Apple ID.
- If no SIM card is available or you don’t get the setup prompt, you can back up your iPhone, erase it, and restore it from the backup.
To unlock your phone by making a call to Metro by T-Mobile, follow these instructions:
- Dial Metro by T-Mobile customer support at 1-888-863-8768.
- Inform the customer support representative that you would like to unlock your phone.
- Provide the necessary information requested by the representative, which may include the phone number associated with the device, the account holder’s name, and the 4-6 digit account passcode.
- The representative will verify your eligibility for unlocking based on Metro by T-Mobile’s unlocking policy.
- If your device is eligible for unlocking, the representative will guide you through the process and provide any necessary unlock codes or instructions.
- Follow the instructions provided by the representative to complete the unlocking process. This may involve entering an unlock code or performing certain actions on your device.
- Once you have followed the instructions provided, restart your phone to finalize the unlocking process.
If you have any difficulties or questions during the unlocking process, feel free to ask the customer support representative for assistance.