Unlocking your phone from your current carrier is made easier with this guide
To assist you further, we have created a comprehensive guide that outlines the steps for unlocking phones from various providers. Please refer to the list below and find your provider to access the specific instructions for unlocking your phone.
Contact Information:
1-866-594-3644
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-855-324-7825
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-944-2355
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-877-266-7212
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-321-5880
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-855-392-7747
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-331-0500
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-833-502-6678
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-855-655-3097
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-877-362-0788
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-274-2538
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-866-488-8719
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-615-0898
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
Click here for customer support.
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-801-0012
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-866-434-7796
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-543-3620
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-863-8768
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
213-372-7777
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-855-204-3667
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-544-4441
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-716-8880
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-866-377-0294
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-855-846-4389
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-430-0443
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-937-8997
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-777-0446
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-944-9400
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-878-205-0088
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-800-922-0204
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Virgin Mobile has stopped accepting new customers and is in the process of shutting down. Therefore, the carrier’s services and policies may no longer be active or applicable.
Click Here to learn more.
Contact Information:
Connect with the Visible Care team online.
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-442-5102
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Contact Information:
1-888-936-4968
Requirements:
Click Here to learn more about the requirements to unlock your restricted phone.
Phone Locked/Restricted by Current Provider?
To unlock your phone from your current provider, there are a few requirements you need to meet. Please review the following guidelines:
- Ensure your phone is fully paid off with your current provider. They will not unlock your phone until all financial obligations, such as a lease or contract payments, have been fulfilled. If you are still making monthly payments, you must contact your provider to settle the outstanding balance.
- If you acquired your phone from someone else and it has an unpaid balance, you will not be able to pay off the contract yourself. In such cases, it is recommended to reach out to your phone’s provider for further instructions or consider upgrading your phone with Q Link Wireless.
- It’s important to note that your phone’s provider will not unlock your device if it has been reported as lost, stolen, or involved in any fraudulent activity. In such instances, please consult your provider for further instructions or explore the option of upgrading your phone with Q Link Wireless
Once you have met all the requirements, you can proceed with unlocking your phone by contacting your current provider. Keep in mind that carriers may attempt to persuade you to stay with them and discourage unlocking your phone, as they prefer to retain you as a customer. In such situations, it may be necessary to assert your intentions firmly and reiterate your desire to unlock the phone.
To assist you further, we have created a comprehensive guide that outlines the steps for unlocking phones from various providers. Please refer to the list below and find your provider to access the specific instructions for unlocking your phone.
We hope this guide simplifies the process of unlocking your phone from your current carrier.
Click on Your Current Provider
Assist Wireless
Contact information:
1-855- EZ-ASSIST 1 (855) 392-7747
Requirements:
The device has been active for a minimum of 12 months of paid service with Assist Wireless.
Assurance Wireless
How to unlock from Assurance Wireless:
- Contact Assurance Wireless at 1 (888) 321-5880 to receive an unlocking code.
- Make sure you are connected to the T-Mobile or Sprint network or Wi-Fi.
- Choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
- Select Permanent Unlock.
- Wait while the device completes the unlock.
- Restart the device.
Contact Assurance Wireless if:
- You do not see the apps or settings listed for your device, as it may require an unlock code.
- You meet the eligibility requirements but cannot unlock your device.
- You have a device not listed on the Devices page.
Contact information:
1(888) 321-5880
Requirements:
The device was purchased from Assurance Wireless and has been active for a minimum of 12 months of service.
AT&T
How to unlock from AT&T:
- Go to AT&T and unlock your device page.
- Provide account information.
- Confirm and receive unlock code.
Contact information:
Call 1 (800) 331-0500 or dial 611 from your AT&T device.
Requirements:
Your service must be active for at least 60 days with no past due or unpaid balance.
AT&T PREPAID℠ devices must have at least 6 months of active service.
Boost Mobile
How to unlock from Boost:
Eligible customers can request a domestic SIM unlock by contacting Boost Mobile Customer Care at 1 (888) BOOST-4U
Contact information:
1 (888) BOOST-4U
Requirements:
The device has been active for a minimum 12 months of service.
Century Link
Contact information:
1 (866) 375-5928
Comcast
Contact information:
1(888) 936-4968
Requirements:
The device has been active for a minimum of 60 days of paid service and must be an Xfinity Mobile device.
Consumer Cellular
How to unlock from Consumer Cellular:
Call their customer service for step-by-step directions.
Contact information:
1 (888) 345-5509
Requirements:
The device has been active for a minimum of 180 days of service.
Cricket
How to unlock from Cricket:
To request a Cricket Mobile Device unlock, please call or chat with a Cricket Support Advocate, or visit your local Cricket store.
Contact information:
1 (800) 274-2538
Requirements:
The device has been active for a minimum of six months of paid service and was purchased from Cricket.
Google Fi
How to unlock from Google Fi:
Please contact Google Fi at 1 (855) 696-1128 for assistance.
Contact information:
1-844-TALK-2-FI
Kroger i-wireless
How to unlock from Kroger i-wireless:
If you have questions about the status of a phone unlock request, you may contact Kroger Wireless Customer Service by calling 1 (866) 434-7796 or visiting their website.
Contact information:
Dial 611 from your Kroger Wireless phone or call 1 (866) 434-7796
Metro by T-Mobile
How to unlock from Metro by T-Mobile:
- Make sure you are connected to the Metro by T-Mobile network or Wi-Fi.
- Swipe up on your Home screen to open the Apps tray and follow the steps below:
- Newer Samsung Devices (2019 or newer): Settings > Connections > More Connection Settings > Select Network Unlock.
- Other Android Devices: Use the Device Unlock app or Unlock app pre-installed on your device and follow the instructions on-screen. If you do not have this app, your device is unlocked, or it is on a 2019 or newer OS.
- Select Permanent Unlock
If you have an Apple device, once it becomes eligible, Metro by T-Mobile will automatically authorize, and initiate unlock for your device remotely. To complete the unlock on your device, please follow these steps.
- Verify that your device is eligible to be unlocked.
- Make sure your device is on Wi-Fi.
- Insert a non-T-Mobile SIM card into your Apple device and complete the first-time use.
If the device has already been set up, follow the on-screen instructions to sign into your Apple ID.
If you don’t get the setup prompt or if no SIM is available:
- Back up your iPhone.
- After you make a backup, erase your iPhone.
- Restore your iPhone from the backup you just made.
Contact information:
1 (888) 863-8768
Requirements:
The device has been active for a minimum of 180 days of paid service and purchased from Metro by T-Mobile.
Mint Mobile
How to unlock from Mint Mobile:
Customers who would like to check if they are eligible for or can submit a request to unlock their phone(s) can do so by calling customer care at 1 (800) 683-7392.
Contact information:
1 (213) 372-7777
Requirements:
Customers are eligible for this program only once every twelve months.
Net10 Wireless
How to unlock from Net10 Wireless:
Please contact Net10 Wireless at 1 (877) 836-2368 for assistance.
Contact information:
1 (888) 442-5102
Requirements:
The device has been active for a minimum of 12 months of paid service Net10 Wireless.
SafeLink Wireless
How to unlock from SafeLink Wireless:
Please contact SafeLink at 1 (888) 442-5102 for assistance.
Contact information:
1 (888) 442-5102
Requirements:
The device has been active for a minimum of 12 months of paid service and purchased from SafeLink.
Simple Mobile
How to unlock from Simple Mobile:
Customers who would like to check if they are eligible or submit an unlocking request can do so by calling 1 (877) 878-7908.
Contact information:
1 (888) 442-5102
Requirements:
The device has been active for a minimum of 12 months of paid service with Simple Mobile.
Straight Talk
How to unlock from Straight Talk:
Customers who would like to check if they are eligible or submit an unlocking request can do so by calling 1 (888) 442-5102.
Contact information:
1 (888) 442-5102
Requirements:
The device has been active for a minimum of 12 months of paid service with Straight talk.
T-Mobile
How to unlock from T-Mobile:
Make sure you are connected to the T-Mobile network or Wi-Fi. Select your device type below and follow the steps:
Android
Swipe up on your home screen to open your Apps list and follow the steps for your manufacturer:
- Samsung: Settings > Connections > More Connection Settings > Network Unlock.
- OnePlus: Settings > Wi-Fi & internet > SIM & network, then choose Advanced or Network Unlock.
- LG: Settings > Network & internet > Mobile networks > Network unlock > Continue.
- T-Mobile REVVLRY: Settings > Network & Internet > Mobile network > Advanced > Network Unlock.
Older Android or other manufacturers:
- For Android 7 and newer, open the Device Unlock app. If you don’t have this app, your device is either unlocked or uses one of the newer steps above.
- For Android 6 and older, choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
- Select Permanent Unlock and wait while the device completes the unlock.
- Restart the device.
Apple iPhone
- If you have a locked iPhone that’s eligible, contact us so we can submit the unlock.
- If your iPhone is showing unlocked on My T-Mobile, follow these steps to complete the process.
Other devices
- Choose your device on the Devices page, then click the Security drop-down to find Mobile Device Unlock steps.
- If the steps mention an unlock code, Contact T-Mobile so they can provide it.
Contact information:
1 (800) 937-8997 or dial 611 from your T-Mobile Phone
Requirements:
The device must be sold by T-Mobile and at least 365 days must have passed since the device was activated on the T-Mobile network.
Tello
How to unlock from Tello:
Customers who would like to check if they are eligible or submit an unlocking request can do so by calling 1 (866) 377-0294.
Contact information:
1 (866) 377-0294
Requirements:
The device has been active for a minimum of 90 days of paid service with Tello.
Ting
How to unlock from Ting:
Contact Ting at 1(855) 846-4389, or visit their website: https://ting.com/blog/unlocked-cell-phone/
Contact information:
1 (855) 846-4389
Total Wireless
How to unlock from Total Wireless:
Contact Total Wireless at 1 (866) 663-3633.
Contact information:
1 (888) 442-5102
Requirements:
The device has been active for a minimum of 12 months of paid service with Total Wireless.
TracFone
How to unlock from TracFone:
You can check if you are eligible or submit a request in TracFone’s online portal at www.tfwunlockpolicy.com, or contact TracFone at 1 (888) 442-5102.
Contact information:
1 (888) 442-5102
Tru Connect
Contact information:
1 (800) 430-0443
Requirements:
The device has been active for a minimum of 12 months of paid service with TruConnect
US Cellular
How to unlock from US Cellular:
Contact US Cellular at 1 (888) 944-9400.
Contact information:
1 (888) 944-9400
Requirements:
The device has been active for a minimum of 120 days of paid service with US cellular.
Verizon
How to unlock from Verizon:
Contact Verizon at 1 (800) 922-0204 for assistance.
Contact information:
1 (800) 922-0204
Requirements:
The device has been active for a minimum of 60 days of paid service with Verizon.
Virgin Mobile
How to unlock from Virgin Mobile:
Contact Virgin at 1 (888) 322-1122.
Contact information:
1 (416) 348-1892
Walmart Family Mobile
Contact information:
1 (877) 760-8760
Requirements:
The device has been active for a minimum of 12 months of paid service with Walmart Family Mobile.
What if I am still having issues with unlocking my phone?
Limitations may arise for certain CDMA smartphones due to contractual obligations with previous carriers, preventing them from being transferred to a GSM network.
If you find yourself in this situation, it is probable that acquiring a new smartphone compatible with our upgraded network or utilizing an existing alternate smartphone will be necessary for optimal connectivity.