Unlock Your Restricted Phone: T-Mobile

To unlock your phone from your current provider, there are a few requirements you need to meet. Please review the following guidelines.

Based on the provided information, the requirements to unlock your phone are:

  1. The device must be sold by T-Mobile.
  2. The device must not be reported as lost, stolen, or blocked.
  3. The account associated with the device must be in good standing.
  4. Additional requirements depend on whether the device is on a Postpaid or Prepaid plan.


For Postpaid plans:

  1. The device must have been active on the T-Mobile network for at least 40 days on the requesting line.
  2. If the device was financed or leased through T-Mobile, all payments must be satisfied, and the device must be paid in full.
  3. If the device is associated with a canceled account, the account balance must be zero.


For Prepaid plans:

  1. At least 365 days must have passed since the device was activated on the T-Mobile network.
  2. If the device was activated less than 365 days ago, the Prepaid account associated with the device must have had more than $100 in refills during that period for each active line on the account. Additionally, more than 14 days must have passed since the device was purchased.
  3. No more than 2 mobile device unlocks have been completed per line of service in the last 12 months.

To check if your device is eligible to be unlocked, you can log into your T-Mobile Account and choose your line on the Accounts page. Then select “Check device unlock status” to see if your device is locked or unlocked.

You can unlock your phone online by following these instructions:

  1. Ensure that you are connected to the T-Mobile network or Wi-Fi.
  2. Select your device type (Android or Apple iPhone) based on the provided instructions.
  3. Follow the specific steps for your device manufacturer or model to access the Network Unlock or Device Unlock settings.
  4. Select “Permanent Unlock” and wait for the device to complete the unlock process.
  5. Restart your device.


To unlock your phone by making a call, please follow these instructions:

  1. Dial the customer service number of your phone carrier. In this case, the customer service number for T-Mobile is 1-800-937-8997.
  2. Wait for the call to connect and listen to the automated menu options or prompts provided by the customer service system.
  3. Select the appropriate menu option or speak to a customer service representative to request a phone unlock.
  4. Provide the necessary information requested by the customer service representative, such as your account details, device information, and any other verification information they may require.
  5. Follow any additional instructions provided by the customer service representative regarding the unlock process.
  6. Wait for the customer service representative to confirm the unlocking request and provide you with further instructions or a confirmation code.
  7. Follow any additional steps or instructions provided by the customer service representative to complete the unlock process, if applicable.
  8. Once the unlock process is completed, restart your phone to finalize the unlocking.

It’s important to note that the specific instructions and requirements may vary depending on your phone carrier and individual circumstances. It’s recommended to have all necessary information and documents ready when making the call to ensure a smooth unlocking process.

Click here to read more about T-Mobile Policy and unlock the full details.

Still need help?

We understand that sometimes customers may accidentally select the wrong provider option click here to be re-directed to the main page.

If you are still having issues we recommend reaching out to our dedicated Customer Support Specialists for personalized assistance.