When you receive an error message that says, “Network Locked,” it means that your phone is locked to a previous carrier and can only be used with that carrier’s network. This often occurs when you have purchased your phone from a carrier and have not yet fulfilled their contract or payment requirements. In some cases, it may also happen if you have purchased a used phone that is still locked to the previous owner’s carrier.

To resolve the issue, you may need to contact your previous carrier and request an unlock code. Once you receive the code, follow the instructions to unlock your phone and use it with us. Some carriers may charge a fee to unlock your phone, so be sure to check with them beforehand.

We hope this helps you resolve the issue quickly and easily. If you have any further questions or concerns, please don’t hesitate to reach out to Tech Support.