What if my battery or charger doesn’t work or breaks? What if my phone won’t charge?

Sorry you’re having trouble charging your phone. If it’s not working or won’t turn on, try these steps:
  1. Remove any tape or stickers from the battery to ensure full contact with the phone.
  2. Clean the battery contacts with rubbing alcohol and a q-tip. Gently clean the phone and battery contacts, removing dust or debris.
  3. Plug the charger into both the wall and your phone. Charge for 4-6 hours before trying to use your phone.

If the problem persists, you may need a new charger. Visit a local store or shop online for a compatible one. You can also explore selected phones with up to $40 off.