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Where can I find account details for my current carrier?

To bring your number to Q Link, you’ll need to complete a form with account details from your current carrier. It’s very important this form be filled out correctly to get your number on or network. In fact, the vast majority of transfer delays or failure are caused by errors in this form.

Find your carrier below for help confirming your account details, which will make your number transfer to Hello as smooth as possible.

 

Assurance Wireless

To get your account number, call Assurance Wireless at 1-888-898-4888.

Your Account PIN is the 6-digit (or 10-digit) number you created on your application and will be located on your welcome letter.

 

AT&T

Your account number is usually found in the upper right-hand corner of any bill or invoice, or in your online account after logging in.  The number should be entered without any dashes or hyphens.

Your PIN is usually the last four digits of your telephone number.  It cannot be found on your bill, invoice or online account. If this number doesn’t work, call AT&T at 1 (800) 331-0500 for further assistance.

 

Boost

If you don’t know your account number or 4-digit PIN number, call Boost Mobile at
1 (888) 266-7848 for further assistance.

 

Consumer Cellular

Find your account number online or by calling Consumer Cellular at 1 (888) 345-5509.

Your PIN number will be the last 4 digits of your social security number.

 

Credo

Credo refers to your account number as a member number. Text ACCOUNT to 27336 to get your account number.

Your PIN number will always be 0000.

 

Cricket

Get your Cricket account number through your online account, or by calling Cricket Customer Support at 1 (800) 274-2538.

Your 4-digit PIN number is set up upon joining Cricket. Contact Cricket customer support at 1 (800) 274-2538 if you need to retrieve it.

 

Freedompop

To get your account number and PIN, log in at my.freedompop.com, click on “Manage Settings,” then click “Port Out Info.”

 

Google Fi

Check out this Help Center article for everything you need to know about porting your number from Google Fi.

 

Kroger i-wireless

Your account number is your 10 digit phone number.

Your PIN number is the 4-8 digit PIN you set up during activation. If you don’t know it, call 1-888-880-4497.

 

Metro by T-Mobile

To find your 9-digit account number, login to your online account, click on “Payments”, and choose a month to open a past bill/invoice. You can also reference Metro’s bill reminder text messages.

Your PIN number is automatically your 8-digit birthday. If you changed your PIN code and forgot it, contact Metro at 1 (888) 863-8768 for assistance retrieving it.

 

Mint Mobile

Dial 611 from your cellphone or call 213-372-7777 to get your PIN/account number.

 

SafeLink Wireless

Your account number is your phone’s IMEI or MEID.

There is no PIN.

 

Net10 Wireless

You account number is the IMEI or MEID of your phone. If you’re using a BYOP SIM Card, it will be the last 15 digits of your SIM Card number.

NET10 does not use PINs.

 

Simple Mobile

Your account number is the last 15 digits of your SIM ID.

Your passcode is the last 4 digits of your SIM ID.

 

Sprint

Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.

Your PIN number is the same call-in passcode you use to contact customer service. Create or update your PIN by logging into your online account. If you are having trouble logging in, contact Sprint at 1 (888) 211-4727 for further assistance.

 

Straight Talk

Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help?  Click here for more info!

Find your PIN number by logging into your online account. Click “Update personal profile”, and it will be listed as “current security PIN”. If that field is blank, call Straight Talk at 1 (877) 430-2355 for help setting one up.

 

Tello

If you do not know your account number, you will need to contact Tello customer service at 1-866-377-0294.

Tello requires a port out PIN. Please use 0000 as a placeholder.

 

Ting

Log into your Ting account online. Click Account Settings, scroll to the bottom of the page and click Port out information to view your account number and PIN (passcode).

 

T-Mobile

Your account number is a 9-digit number you can find at the top center of any bill, or by logging into your online account.

To access your PIN number, call T-Mobile at 1 (877) 453-1304 for further assistance.

 

Total Wireless

Your account number is your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help?  Click here for more info!

Your default PIN number will be 0000, unless you manually changed it. If you’re not sure, call Total Wireless at 1 (866) 663-3633 for further assistance.

 

TracFone

Your Account Number your primary phone’s IMEI or MEID number. Dial *#06# to pull it up. Still need help?  Click here for more info!

Your PIN Number is your TracFone “security PIN.” To find it, login to your online account and go to “Profile.”

 

US Cellular

To access your account number or PIN number, contact US Cellular customer service at
1 (888) 944-9400.

 

 Verizon

Your account number can be found on your bill, or by logging into your online account. Click “Account”, then “Account Overview”, and your account number will be listed at the top. In this view, it will end in “-00001”, but should be entered for port-in without the dash.

Your PIN number is a 4-digit number that you can reset by logging into your online account. If you have any issues, call Verizon customer service at 1 (800) 922-0204.

 

Virgin

To access your account number, contact Virgin Mobile customer service at
1 (888) 322-1122.

Your PIN number should be the account holder’s 6-digit birthday, in the format of MMDDYY.

 

Walmart Family Mobile

To view your account number, dial ##225# on your keypad.

To access your PIN number, contact Walmart Family Mobile customer service at
1 (877) 440-9758.

 

Wing Alpha

Call Wing at 1-888-800-9921 to get your account number. The PIN would be the 4-digit PIN you selected when initially signing up for Wing Alpha.


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