What if my phone doesn’t work or breaks?

We’re sorry you’re having technical issues with your cell phone. We know troubleshooting can be frustrating, so we’ve provided the following links to help you resolve the issue quickly and easily:

eSIM Activation Issues
Inserting SIM Card
Network Locked
Error Message
Need More Data
Battery or Charging Problems

If you’re still experiencing issues, please contact Customer Support 1-855-754-6543 for further assistance. Make sure to call from a different phone so we can guide you through a few quick troubleshooting steps on your problem device.

Ready to Upgrade?

If you’d like to order a new phone, we offer a range of affordable smartphones. You can conveniently pay over the phone or online using a debit card, credit card, or prepaid gift card in your name.

To order online, simply click here to use our easy ordering system.
To order by phone, call us at 1-855-754-6543.

You can also bring your own smartphone to our network through Q Link’s Bring Your Own Phone program. Just check your phone’s eligibility to get started.