To activate the smartphone you brought to Q Link Wireless, please follow the steps below in the order shown.
- GSM smartphone: Customer information stored on a removeable SIM card that may be used in other compatible GSM devices.
iPhone Network Reset (Manually)
*Resetting your network settings will NOT result in any loss of information from your phone.
Step 1
- Go to Settings > General and scroll down and tap Reset then tap Network Reset Settings.
- If prompted, enter your iPhone password and confirm the reset.
- Wait for the phone to complete the reset process.
iPhone Manual Network Selection
Step 2
- From the Home screen tap Settings.
- Tap Cellular then select Network Selection.
- Slide the automatic slider to the OFF position to start scanning for networks.
- Select T-Mobile.
iPhone Check Carrier Settings Update (Manual)
- Make sure that your device is connected to a Wi-Fi or Cellular Network.
- Tap Settings > General > About. If an update is available, you’ll see an option to update your Carrier settings.
- To see the Carrier settings version on your device, tap Settings > General > About > Carrier.
- If you inserted a new SIM card into your iPhone, you’ll need to download the Carrier settings for your new carrier.
Note: If your phone fails to connect after completing these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.
Android Network Reset (Manually)
* Resetting your network settings will NOT result in any loss of information from your phone.
Step 1
- Go to Settings > Backup and Reset / General Management > Reset Network Settings > Reset.
- If prompted, enter your password, and confirm the reset.
- Wait for the phone to complete the reset process.
Step 2
- First, go to Settings > Mobile Data and ensure that Mobile Data is enabled. (This will vary depending on your Android phone. You may find it under Mobile Networks, Data Usage, or More)
- Tap the switch OFFand then back ON. The color should change to Green.
- Next, go to Settings > System Updatesthen tap Update Profile and wait for the process to complete.
- Tap YES to any updates if prompted. Your phone will now restart.
Android Manual Network Selection
Step 3
- Go to Settings > Mobile Network > Preferred Network Type and select GSM or LTE. (If none of these options are present, select Automatic or Home)
- Go to Settings > Connections > Networks Operators and select T-Mobile/ GSM or 313-100.
- Turn the phone OFF and then back ON.
- Go to Settings > Connections > Networks Operators > Select T-Mobile/ GSM or 313-100.
Note: If your phone fails to connect after following these steps and downloading the My Mobile Account app, give us a call at 1-855-754-6543 and we’ll be happy to help you.