I got the message “Your device is locked” when I try to install my eSIM profile, what should I do?

If you encounter the message “Your device is locked” while attempting to install an eSIM profile on your eSIM-compatible device, it means that your device is currently locked to a specific carrier. This restriction allows you to use only a SIM card or eSIM profile from the carrier from which you purchased your device.

To resolve this issue and unlock your device for broader compatibility, follow these steps:

  1. Contact your current carrier: Reach out to the carrier from which you bought your device.
  2. Request an unlock: Ask your carrier to unlock your device. They may require your device’s IMEI (International Mobile Equipment Identity) number, which you can find in your device’s settings.
  3. Unlock confirmation: Once your carrier processes your request, your device will be automatically unlocked. You’ll receive confirmation that your device is now unlocked.

After your device is unlocked, you’ll have the freedom to use any SIM card or eSIM profile from different carriers, allowing you to choose the one that best suits your needs.

Learn More About eSIM

eSIM can simplify your mobile experience, to learn more about eSIM technology and its benefits click here. Discover the future of SIM cards without the physical hassle.