1. Do you offer HotSpots?

Well, that depends!

Hotspots (Wi-Fi Auto-connect) vs Hotspot (On a device)

Hotspots are access points where you can connect to FREE internet within our nationwide network. This is referred to as “Wi-Fi Offloading” or “Wi-Fi Auto-connect”, and can be turned on using the My Mobile Account app.

We presently have 10 million locations with FREE Wi-Fi available to our customers. If you have the App permissions enabled in the My Mobile Account App, we’ll auto-connect you to the nearest available Wi-Fi spot, saving you data & money. Check the My Mobile Account app to find FREE internet hotspots near you! (We also have a convenient list of participating locations here.)

A Hotspot on a phone, however, is the ability to tether your other devices (laptops, phones, and tablets) to your phone’s data connection, allowing those devices to access the Internet. Q Link Wireless currently does not offer ‘Hotspot for devices’ with our plans, but check back soon, as we are constantly improving our network and options!

Security Concerns Related to Hotspots

You should never use a public hotspot to share your personal information with websites (such as credit card or banking information). Criminals can intercept the data and use it for their own personal gain. If you need to share personal information over a public wi-fi network, it is advisable to use a VPN.

Q Link Wireless is not responsible for data breeches or irresponsible data use.


2. How do I figure out how much data I need?

Q Link Wireless now offers additional monthly data at the lowest rates around! Data can be used for email, web browsing, videos, music, social media, downloads, and more.

But how do you know which data plan is right for you?

Use the Data Calculator to determine exactly how much data you’ll need for the month.

 

How to use the Data Calculator Tool by Q Link Wireless

First, click this link:  Data Calculator

Next, click the data buttons at the top of the calculator. This illustrates what each amount of data will get you.

Data meters

Once you’ve chosen the data amount, the meters directly below it will display how much activity that data will get you.

You can also manually adjust the volume or frequency (monthly, weekly, or daily) of each category based on your specific needs. The highlighted data button will change depending on your adjustments.

 

data calculator

 

To see your results, as well as a suggested plan based on your projected usage, finish adjusting the calculator to match your needs.

At the very bottom of the screen, you can see how we’ve calculated data usage for different activities.

 


3. How can I get the most out of my free minutes and data?

Follow these 4 easy steps to get the most from your Q Link service by saving your minutes and data!

1. Get More with Wi-Fi

Connecting your Q Link phone to Wi-Fi is the most important thing you can do to make sure you keep your free minutes & data for when you need them.

When your phone is connected to Wi-Fi, you can…

  • Make calls with app-to-app services like WhatsApp and Viber
  • Download movies & music to play and listen on your Q Link phone, without using up your data streaming them
  • Surf the web for homework, health information, job searches, and more
  • Send & receive emails to get updates from your child’s school, hear about job offers, and get help from Q Link Wireless’s friendly support team
  • Check social media to share special moments and keep in touch with family and friends near and far
  • Plus… GPS, games, calendars, and more!

 

2.    Save Minutes with FREE App Calling

Why use your free minutes for calling when you can connect to Wi-Fi and use free apps to make calls without using your minutes OR data?  Save your free minutes & data for when you’re on the go by using free apps like WhatsApp and Viber. Here’s how:

  • Download WhatsApp or Viber at no cost
  • Sign up for a free account & login through the app
  • Allow the app to access your contacts so you can see who has the app

You can make FREE calls to friends and family who also use these apps, anywhere!

Out of minutes? You can also use these apps to make calls using your data when you’re out of minutes. Or, if you’re out of minutes and data, make calls with these apps by connecting your phone to Wi-Fi!

As always, you can also add more minutes at our super low rates by clicking here. Adding minutes is easy, and check out our low-cost bundles to get unlimited minutes, unlimited text and picture messaging, plus your choice of data, starting at only $15!

3.    Save Data by Adjusting App Settings

Apps like Facebook and Instagram automatically use extra data to load and play videos that come up in your news feeds. But you can change these settings so your apps only load what you want to see, instead of automatically loading every single video (Taking up your precious data for videos you may not even want to watch).

Facebook

If you’re using Facebook, you can change your settings so the Facebook app won’t automatically play videos in your feed. Videos take up a lot more data! Here’s how to do that:

  1. Open the Facebook app on your phone and tap “More” in the lower right corner.
  2. Scroll to the very bottom, and tap “Settings”.
  3. Select “Account Settings” from the menu.
  4. Choose “Videos and Photos” on the settings menu, and then tap “Autoplay”.
  5. You can select to autoplay videos only if you’re connected to Wi-Fi, or you can choose “Never Autoplay Videos”.

 

Hint: If you connect to any Wi-Fi signal that limits the amount of data you’re allowed to use each month, you’ll want to choose “Never Autoplay Videos”.

Instagram

You can also change your Instagram settings to use less data.

  1. Click on the Settings icon in the upper right-hand corner of your personal profile.
  2. Scroll down to the “Settings” section and tap “Cellular Data Use”.
  3. You should now see a switch. Make sure that switch is activated by switching it to the right (you’ll see the left-hand side of the switch turn blue).

save data with instagram settings

Once activated, Instagram won’t pre-load videos on your feed, saving you data!

For other apps that you use often, check the settings sections. Many popular apps (like Netflix, Snapchat, YouTube, and others) include settings to help you reduce your data use, and unless you have unlimited data, adjusting app settings is well worth the couple of minutes you’ll spend on it.

  

4.    Save Data by Adjusting Phone Settings

When you’re at home, you don’t keep your lights on all over the house if you’re only using one room. Imagine the electric bill! Data is no different. The apps that you have on your phone can be running in the background, even when you aren’t using them. That means they’re using your data up, when you aren’t even using the app!

Here’s how to fix that problem in just two easy steps:

Control How & When Apps Use Data

To stop an app from burning through data in the background on your Android phone, follow these 3 steps:

  1. Open up Settings and then tap “Data usage” If you don’t see “Data usage” you may need to tap “More”.
  2. Scroll down, and you’ll see a list of apps on your phone, arranged by how much data they’ve used.
  3. Tap on the app you want to prevent from using data, and select “Restrict background data” Click “OK” on the pop-up.

The app will still use data when it’s open and you’re using it, but by following these steps, you’ll make sure it doesn’t waste data you need for other tasks.

Disable Automatic Syncing and Updates

To make sure apps aren’t downloading huge updates while you’re away from home and using mobile data, follow these easy steps:

  1. Open up the Google Play Store and tap “Play Store” in the upper left-hand corner to open the Google Play Store menu.
  2. Scroll down the menu and tap on “Settings”.
  3. Make sure that under “Auto-update apps”, it says “Auto-update apps over Wi-Fi only”. If it doesn’t, tap that section to change the setting.

 

Need more data? Adding extra data to your Q Link phone is super easy, and with our new minutes & data bundles, you can get unlimited minutes, unlimited text & picture messaging, and your choice of data, at super low prices—starting at only $15! Click here to find the bundle that works best for you.

Need a smartphone? If you have a basic handset and you’d like to upgrade it with a smartphone, click here.
For a small fee of only $25, you’ll receive:

  • A replacement Q Link phone with an upgrade to a smartphone
  • BONUS: We’ll throw in 30 FREE days of unlimited minutes + an extra 1GB data!

Click here to order your replacement phone and get a smartphone upgrade at no extra cost!


4. What is the Lifeline program?

The Federal Lifeline Assistance Program is a government benefit program. It helps low-income individuals and households receive basic telecommunication services for free or at a discounted rate. Lifeline was created in the 1980s by the Federal Communications Commission (FCC) under the Reagan Administration. The program originally provided low-income households the ability to receive discounted or free landline phone service.

Later, in 2005, Lifeline was updated to also include wireless phone services. The program makes sure low-income households are not cut off from basic wireless services, something that everyone now depends on to live happy, safe, and productive lives.

Q Link Wireless is the fastest-growing provider of the Lifeline program, and offers Lifeline service to eligible people living in the United States of America. Although eligibility varies by state, generally those who participate in a government benefit program like Medicaid, Food Stamps (SNAP) or SSI, or those who meet state specific income criteria may qualify.

To see if you qualify, click here.



5. What’s included in my Q Link Wireless plan?

The Q Link Wireless “Always On” Lifeline Plan includes:

  • 1000 Free Monthly Minutes
  • 3GB Free Monthly Data
  • Unlimited Text Messaging, including:
    • Picture
    • Video
    • International Messaging

Additional Plan Features

  • Nationwide calling
  • Voicemail
  • Wi-Fi Connectivity
  • Caller ID
  • 3-Way Calling
  • Call Waiting
  • Free Domestic Roaming
  • Free 911
  • Free Q Link Customer Service Calls
  • 411 Directory Assistance
  • Call Forwarding With “Q Link’s Find Me, Follow Me”

Benefits of Lifeline with Q Link

Lifeline Providers are only required to offer discounts on monthly phone service. But at Q Link Wireless, we do things a little differently for our customers.

That means you’ll enjoy exclusive benefits you won’t find anywhere else.

Free Smartphone

Q Link Wireless will always provide every new customer with a free smartphone to enjoy their free monthly plan. This gives you the power to do so much more than texting and calling. It has never been easier to stay connected to the world around you.

Free Unlimited Texting – International and Multimedia

Giving you unlimited text messaging every month just wasn’t enough for us.

So now, enjoy unlimited free INTERNATIONAL texting every month! That’s right, with Q Link you get unlimited text messages to send anywhere in the world! This includes picture and video messaging as well.

Free Monthly Mobile Data

Use your free Q Link smartphone to enjoy free monthly data! Access the Internet, check your email, look for jobs, complete homework assignments, check social media, and much more.

Call Forwarding With “Q Link’s Find Me, Follow Me”

Q Link’s Find Me Follow Me allows you to forward any calls made to your Q Link phone to another phone number. Now, you can receive calls even if you don’t plan on being near your Q Link phone!

Earn MORE Free Data and Minutes

We understand that sometimes you need just a little bit more talk and data to get you through the month. That’s why we’ve created several ways to earn even MORE FREE MINUTES AND DATA every single month. Click here to learn more.

Note: Plans may vary by state.


6. How good are Q Link Wireless services?

It’s not hard to see why Q Link Wireless is America’s fastest growing free Lifeline phone and service provider.

With Q Link, you receive a free smartphone upon sign up, complete with free monthly minutes and data. This has been and always will be the Q Link Mission: to provide Americans with the means to succeed in the modern world, regardless of their income.

Even if you run out of minutes and data, we will never turn your phone off. Our Always On policy makes sure you can always send text and picture messages AND make calls to 911.

You’ll have no monthly bills, no fees, no credit check, no surcharged, and no contracts EVER.

We also give you the freedom to Bring your Own Phone. That means 100% free service on the phone you already love.

Our service is nationwide and we’re working constantly to provide it to as many areas as possible.

Come see if we’re in your neighborhood! We look forward to connecting you soon!


7. Are my incoming calls free?

Both incoming and outgoing calls will count against your minutes. Incoming calls start counting when you press the button to accept the call. Outgoing calls begin when the call begins to ring. Be sure to take note of how many minutes you have remaining by visiting My Q Link and entering your email as your username and your zip code as your password unless previously changed.

Learn more about how to check your minutes here.



8. Will I be able to make international phone calls?

Yes! Q Link Wireless now offers affordable International Calling options for all its customers.

These include the following benefits:

  • No Pin Required
  • No Internet Connection Needed
  • No Contract
  • Call landlines and cell phones worldwide
  • Auto-refill Options

Q Link currently offers two different types of International Calling options: Global Connect Unlimited and World Link.

Global Connect Unlimited allows for unlimited calling to select countries for $5 every 30 days. Depending on the country, you may or may not be able to call cell phones in addition to landlines. Check out our complete list of countries that you can call!

World Link lets you call any country in the world at affordable rates. Pick from $3, $5, and $10 plans and call whoever you want, wherever they are.

And don’t forget, staying global is easier with our auto-refill option! Never worry about remembering to add international minutes.

If you’d like to know how to use country codes to make international calls, check out our list of country codes.

Whatever plan you choose, Q Link International Calling makes sure you’re heard, no matter the distance.

For more information, check out our informative blog on Q Link International calling!



9. Is there a way to make free international or domestic calls without using my minutes?

Absolutely! No matter what plan you’re on, Q Link Wireless now provides high-quality smartphones that allow you to download free apps like Skype, Facebook Messenger, WhatsApp, and Viber, making it easy for you to make voice or video calls with family and friends anywhere!

Simply connect your phone to Wi-Fi, make sure your family & friends have the same app on their phone, tablet, or computer, and follow these easy steps!

  • Make sure you’ve saved your friends’ and family’s phone numbers to the contacts list on your phone.
  • Download the Skype, Facebook Messenger, WhatsApp, or Viber to your free phone.
    PRO TIP: Some of these apps may come pre-installed on your phone already!
  • Once downloaded, open the app to set it up. You may have to sign up for an account if you don’t already have one. If you see a pop-up asking for access to your contacts list, tap “Agree”.
  • Once you’ve finished setting up the app, your contact list will appear within it, and you can send messages or make free voice or video calls to any contacts who also have the app!

For information on how to connect your phone to an available Wi-Fi signal, check your phone’s user manual here.

Don’t have Wi-Fi at home? Find free Wi-Fi connections near you by downloading a free Wi-Fi finder app like this one. These apps show nearby Wi-Fi hotspots at local schools, stores, libraries, and other public places.

To download and set up the app you’d like to use, click the link below:



10. Will I be able to roam?

Yes, your Q Link Wireless phone will clearly display a “Roam” or “RM” indicator on your screen when you are located in a roaming area. While roaming, you can continue to make phone calls from your Q Link phone at no additional charge, other than using your own minutes. However, availability and quality of coverage while roaming varies and is not guaranteed.



11. How do I make a 911 emergency call using my Q Link Wireless phone?

Q Link Wireless customers have free access to 911. Simply dial 911 on your key pad and press send.

However, if you attempt to call 911 in an area where there is no wireless coverage or signal, your call may not successfully go through. In this rare event, please dial 911 from your nearest landline phone.

According to public safety officials, you should be able to provide your current location information whenever making a 911 emergency phone call. In contrast to landline phones, a variety of factors (for example: your location, your device’s GPS capabilities, and the local emergency service providers’ equipment) can help 911 operators determine your phone number, location, and the location of your device.

Sometimes, emergency service providers may route your emergency call to a local state patrol dispatcher or another set location. GPS technology may also be used to help provide your location; this is called Enhanced 911 service, or E911. Occasionally, if you place your call indoors or your device cannot acquire an accurate satellite signal, E911 won’t provide the most accurate location information.

I’ts also important to note that some cell phones include a safety feature that locks the keypad after dialing 911. If this is the case, simply follow the emergency service providers’ voice prompts.




13. Can I get more than one Lifeline phone?

No, you may only sign up for and receive one FREE phone with FREE monthly service. The Federal Lifeline program only allows one free wireless or landline phone plan per “household”. For instance, if you qualify for Lifeline assistance and receive your free phone with service, but also want your significant other (that also lives with you) to apply, they will be denied. This is because you are both considered part of the same household.

Lifeline does, however, allow for groups that share an address due to circumstances. This means separate households that live at the same address ARE eligible, including residents of homeless shelters and nursing homes or residents with temporary addresses.



14. What does “one per household” mean?

According to the Federal Lifeline program, a household is defined as “any individual or group of individuals who live together at the same address and share income and expenses.”
This means that Q Link Wireless is limited to providing one Lifeline benefit per household.

Households may only receive Lifeline benefits from a single provider. This means if you receive service with another Lifeline provider, you must cancel that service first if you want service from Q Link Wireless.




16. Do I have to buy a phone?

No. Q Link Wireless sends all new customers a FREE phone as part of their service. After that, your phone can be upgraded (or replaced if lost) at any time for a small fee.

DID YOU KNOW?

Q Link Wireless also offers the following programs to help consumers enjoy their FREE wireless service.

Bring your Own Phone Program

If you have a smartphone you already love, why not use it on our network with the Bring Your Own Phone Program? Check out our list of eligible phones for an idea of what you can bring to Q Link.

Bring your Own Number Program

If you already have a phone number and would like to use it with your Free Q Link phone, you can transfer that number, free of charge!


17. What kind of phone will Q Link send me? Can I upgrade my phone?

New Q Link Members are eligible to receive a FREE standard Q Link Android Smartphone! We ship out based entirely upon stock and availability, ensuring we can provide all of our customers with a device as quickly as possible. While we can’t tell you the exact brand and style phone you will receive, we can assure you that you’ll be able to enjoy the latest smartphone features including:

  • Text & picture message
  • Data for email and apps
  • GPS capability for use with Map and Directions apps
  • A mobile browser to surf the web, and more
  • A built-in digital camera
  • Touchscreen interface
  • Bluetooth capability (can be used with third-party wearables, such as a smartwatch!)
  • The ability to use mobile payment features (Wallet, GooglePay, Zelle, Venmo or CashApp)
  • Engage with friends, family and brands on social media

 

 

Check your phone’s user manual for full features upon delivery.

 

Can I upgrade my phone?

Want to upgrade your basic Q Link phone to something bigger and better? Q Link Wireless has you covered!

Existing Q Link customers are eligible to receive this $75 smartphone at a discounted rate of $25.

Click HERE to place your order online, or call our toll-free number at 1-(855) 754-6543 to get your Smartphone upgrade over the phone.

Payment Options: You can pay with a debit or credit card registered to your account name and address. If you do not have access to a credit or debit card, you can use cash to purchase a prepaid Mastercard or Visa gift card and use it to place your order either online or over the phone.



18. Can I give away my Q Link Wireless phone to friends or family?

While you CAN let your friends or family borrow your phone, but you CANNOT let them have it. Q Link Wireless’ service is non-transferable, meaning it must be used by you and you alone. However, you can refer your friends or family to Q Link Wireless with our Refer–A–Friend program. Just ask them to sign up by going to https://qlinkwireless.com/signup/.

We’ll even reward you. For each qualified and approved friend you refer to Q Link Wireless, you’ll receive 100 free bonus minutes and 100 MB of data.

For more information on our Refer-A-Friend program, visit What is the Refer-A-Friend program, and how do I participate?