Tag Archives: can’t call

I received an error message on my phone. What should I do?

Error messages are generated for many different reasons. You may be unable to send a picture or video message, or you may receive error messages if your phone is connected to the wrong network, or if data is disabled on your phone. But don’t worry! It’s typically easy to fix.

Here’s what you can do:

  1. Go to Settings › Wireless & Networks › Mobile Networks or Data
  2. Once there, make sure data is enabled.
  3. Go to Settings > System Update > Update Profile or PRL
  4. Select “Update Profile” or “Update PRL” (if you see both, please update both).
  5. Once selected, wait a moment while the phone finishes updating. Some phones may restart at this point.

If this does not solve the error, or you continue to receive error messages, contact our excellent customer support team. They will be happy to walk you through troubleshooting your phone.

  1. Call us toll-free at 1-855-754-6543.
  2. Follow the prompts to resolve your issue.

 

 


 

Why can’t I make outbound calls on my Q Link phone?

If every outbound call you make goes to customer support, your account may be blocked for one of the following reasons:

  • You are out of minutes

  1. Add minutes to begin making and receiving calls again. (To continue making calls and text messages with your Q Link phone, you can add more minutes now.)

– OR –

  • Your Q Link cell phone was reported lost or stolen.

  1. Once a device is reported lost/stolen, it cannot be used on a wireless network. Contact customer support if this is an error.

While your account is blocked, you will still be able to dial *611 or 911 at any time. Until you add minutes to your Q Link phone, or until your minutes are refilled on the 1st of the following month, you will not be able to make any other outbound calls or receive any inbound calls. You will also be unable to send and receive text messages.

 

Customer Support can be reached at: 1-(855)-754-6543