Every smartphone we provide our Q Link Members is covered by two warranties.
14 Day Q Link Guarantee
Q Link Wireless will replace any phone that does not work with a brand new smartphone within 14 days of delivery. Cosmetic defects/scratches do not qualify under the return policy.
How to return your defective phone to Q Link within 14 days of delivery:
- Call Customer Support at 1 855-754-6543 to speak with a representative and get a return authorization number (RMA). Returns WILL NOT be accepted without an RMA number!
- Write the RMA number on the prepaid shipping label, available to download here. Cut off the label and tape it to the original box.
- Place the defective phone inside the original box, seal with tape, and drop it off at your local post office to ship it back to Q Link Wireless at no cost.
All of our smartphone models include a 1 year Manufacturer’s Warranty.
If your phone breaks within 1 year of delivery, you can reach out to the manufacturer of the smartphone for assistance on getting a replacement.
What if my phone’s warranties are expired?
Upgrading Your Smartphone
If your phone has surpassed its warranty, you can still get an affordable smartphone.
We offer Q Link Members an exclusive discount of $25 for an upgraded ZTE Z3001S smartphone.
Bring Your Own Phone
Have a smartphone you already love? Bring it to Q Link Wireless at absolutely no cost!
We’ll even provide you with a FREE SIM card, if you need one.
The Q Link mission is to ease your mind and your budget by providing you a high-quality phone.
Unfortunately, the federal government does not reimburse us for the smartphones we provide. But that will never stop Q Link Wireless from providing all Q Link Members versatile smartphones at deeply discounted prices year round!
The smartphone model we send out for replacement orders is a Q Link Wireless Standard Smartphone. It will be packed with tons of upgraded features and has a value of $75.
Lifeline should make your life less stressful, and that is why we are more than happy to offer you a replacement smartphone for a discounted price of $25.
To make this $25 price even more valuable to you, all replacement phones come with 1Gig of FREE Data.
A discount of $25 allows us to:
- Maintain our commitment to keeping your mobile phone expenses as low as possible.
- Maintain our ability to provide you with the free Lifeline service you need!
Q Link Wireless – Connecting America.
This is more than just a slogan. It’s a commitment we take very seriously.
Safe and reliable mobile phone access is a right that everyone deserves, regardless of income.
We know you love and take care of your smartphone, but sometimes accidents happen or can’t be avoided. We, at Q Link Wireless understand want to make sure you can stay connected.
Click here to replace a lost, stolen, or damaged phone today!
If your phone was lost or stolen, you are welcome to bring your own phone, order a new Q Link phone, or go back to a previous phone attached to your Q Link account.
Keeping you connected is our number one priority, and we have a couple options you can choose from to continue enjoying your Lifeline benefit with a smartphone.
Be sure to Activate a new phone as soon as possible, as Federal regulations require us to cancel service on inactive accounts after 30 days of no use.
No matter which option you choose, you will always enjoy FREE service for lifeTM, FREE emergency calls, and UNLIMITED international text and picture messaging every month. You can always get additional Talk and Data, available to you at the most affordable rates.
Option 1: Replace Q Link Phone
What you receive:
- A brand new smartphone at a discounted rate.
- An extra 1 Gig of Data for FREE.
- Tons of upgraded features including a front-facing camera, and 8 Gigs of internal storage.
To order the Q Link replacement phone, you can pay with a credit or debit card in your name, a prepaid credit gift card that can be purchased with cash, or even a money order! For your convenience, you can order online or over the phone by calling 1-(855) 754-6543.
Option 2: Bring Your Own Phone
- No activation fees.
- FREE SIM card provided, if needed.
- Keep your Q Link phone number.
- Enjoy Lifeline from a phone you already love!
We will not credit or refund any account balance if you choose to terminate services as a result of loss or theft of your device. If you do not activate a new device within thirty (30) days from the date of notification, your account may be deactivated.
For more tips on how to handle losing your phone, or prevent it in the future, check out our blog post on what to do if your phone is lost or stolen.
Select your topic below: