Tag Archives: Upgraded SIM Card

What if my phone does not support my upgraded SIM Card?

By the end of 2021, most cell phone service providers nationwide will have moved onto a 4G/5G network. Some people carry phones that America’s newest network does not support. If this happens to be you, we have smartphones at super affordable rates so that no one gets left behind during the nationwide transition to a 4G/5G network. Purchasing a phone from Q Link Wireless is the easiest option compared to switching cell phone service providers. You don’t need to apply again, transfer your number, or submit proof, with Q Link Wireless the process is fast and simple.

What if I have issues with my SIM Card?

As part of our commitment to great service, we’ve created a special technical support number that will get you to a live agent. If you have trouble with your FREE SIM Card, call 1 (888) 505-7678.

How do I activate my new SIM Card?

You will receive our SIM Card kit which includes your upgraded SIM Card, your ejector tool, and detailed instructions to help you successfully activate your new SIM Card and move onto our new network. Once you receive your SIM Card kit in the mail, open and follow the instructions through the end. For additional support, click here: https://qlinkwireless.com/Activate.aspx and follow these easy activation steps.

When will I get my SIM Card?

For current customers, it’s as easy as confirming your shipping address. Once you do so, we immediately ship your new SIM Card to you. We also send you an email confirmation with a tracking number that includes your estimated delivery date.

Why do I need to replace my SIM Card?

We have upgraded our network to 4G/5G. If you are a current Q Link customer and you haven’t received our new branded SIM Card (you may have a white SIM card), you will need to replace the old SIM Card in your phone with the new upgraded one (see below) that supports your new network.

Below is an image of our new, branded SIM Card to help guide you.

Help – I can’t find my Settings

Can’t find your Settings app on your phone? No worries, we have you covered!

Android Devices

Your Settings app is usually associated with this icon Settings and will be titled ‘Settings’. Here are three different ways to find your Settings app:

  1. The All Apps Screen
    Go to Home Screen > swipe or tap All Apps > Locate the Settings icon and tap it
  2. Search Bar
    Go to the Home Screen > swipe or tap All Apps > On the Search bar type in ‘Settings’ > Tap on Settings icon
    Android Quick Settings
  1. Quick Settings Menu
    Swipe down from the top side of the screen. You will then see a compact or expanded view.

If you still can’t find the Settings icon, you’ll have to swipe down again to access the expanded Quick Settings menu. The Settings Icon should then be displayed on the bottom right corner of the menu.

iPhone Devices

Your Settings app is usually associated with this Apple Settings Icon icon and will be titled ‘Settings’. It will normally be found on your home screen.

You may also use the Search tool and type in ‘Settings’ and the app Apple Settings Icon should appear.

Why am I getting a new SIM Card?

We’ve upgraded our network, so that means your SIM Card will need an upgrade, too! Since we’re now on one of America’s largest 4G LTE/5G networks, we’re sending you a SIM Card that is compatible with our new network to replace your current one. This will be a completely FREE upgrade for you.

You’ll first have to confirm your shipping address on our site before we can get your order ready to ship. Once you’ve done so, your SIM Card should be shipped within 24-48 hours. You’ll then be sent an email with tracking details as soon as your order has been shipped.

If you still need to verify your address, log into your account to do so.

Why is my iPhone experiencing failed calls after upgrading my SIM Card?

This means your phone is having trouble connecting to our network, but it can easily be fixed! You’ll just have to update your carrier settings. This will improve your connection and performance.

Just follow these three simple steps:

  1. Make sure your device is connected to a Wi-Fi or cellular network.
  2. Tap Settings > Hit General > Click About. If an update is available, you’ll see an option to update your carrier settings.
  3. If available, select to update.

Once this has been completed, your carrier settings should be updated, and you should no longer be experiencing dropped calls. If you are, please give our Customer Support team a call at 1(855) 754-6543.

You may also receive a notification similar to the below. Follow the steps above to update these.

Tutorials – How to Get Started With Your Upgraded SIM Card

Having trouble with your upgraded SIM Card? We’ve broken this down for you with a few videos that should help you get started.

Why do I need to upgrade my SIM Card & where can I confirm my address?

We upgraded our network to one of America’s largest 4G LTE/5G providers . This means faster speeds, wider coverage, and a stronger connection but FREE to you every month. It also means your current SIM Card will no longer be compatible with our network, which is why we’re sending you a new one.

All you need to do is confirm your shipping address in your account so we can send you a new, compatible SIM Card that will connect you to this new network.

Getting Started – I have my SIM Card Kit, now what?

Open the package to locate your SIM Card and the tools you’ll need to complete your activation.

The SIM Card Kit is divided into four steps:

  1. Locating Your SIM Card
  2. Performing a Network Reset
  3. Placing a Test Call
  4. Downloading the My Mobile Account app

Here’s a quick video to walk you through each step! And if you need help locating your SIM Card, this will help you find it, too.

I found my SIM Card, but I’m not sure how to insert it.

Inserting your SIM Card into your phone is the most important step of the activation process! It connects your phone to our new network. We also understand it can be a bit tricky to do, so we’ve broken this down for you step-by-step.

  1. Locate your SIM Card

Your SIM Card may be found underneath your phone’s back cover or in a tray on the side or top panel. You can use the ejector tool included in your SIM Card Kit to open the SIM tray.

2. Choose your SIM Card

Please select the right SIM Card size to fit into your phone’s tray. The back of your SIM Card includes three different sizes for you to use as a guide.

3. Insert your SIM Card

Carefully insert your new Q Link SIM Card (gold-side down) into the phone’s SIM slot and gently close the tray or back cover. You are all set! Follow the instructions on the screen to activate your phone. You may need to perform a Network Reset, and your phone will be ready to use.

Pro-tip: Some Android back covers will have a small indentation on the lower corner. This is where you can lift the cover up to remove it.


Troubleshooting – My Upgraded SIM Card Isn’t Working With My ZTE

If you have a ZTE and are receiving an error message after inserting your upgraded SIM Card, this can be fixed by just updating your software.

Visit our guide here that will teach you how to update your software and get your phone up and running.

Shipping – Why haven’t I received my SIM Card?

All SIM Cards are typically shipped within 24 – 48 hours after address confirmation. If it’s been over seven days since you received your tracking details, and you still haven’t received your order, please give our Customer Support team a call at 1 (888) 505-7678. Our reps will confirm, or update your shipping address and then place an order for a replacement SIM Card. Make sure to keep an eye out for an email with tracking details.