As a Q Link Wireless customer, you will receive a free cell phone with free monthly service for a full 12 months as long as you continue to qualify for the program. Then each year, you will be able to re-certify & renew your service for another year at no cost. This is called an Annual Re-certification.

Each year when your re-certification time is due we’ll call, email, & text you to confirm you’re still eligible for the Lifeline Program. Re-certifying your eligibility for Lifeline prevents cancellation of your account and ensures that you’ll continue to receive this benefit every month at no cost!

Remember, you must inform us if you no longer qualify for Lifeline service, if you change your address, or if your income changes. If you no longer qualify but would like to continue as a Q Link Wireless customer, we will be happy to tell you about our prepaid plans.

To keep your phone service active, you also must use your phone at least once every 30 days.