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Tag Archives: Wi-Fi
How do I update my E911 address on my Android?
Here’s how you can update your E911 address on your Android:
- From the Home screen, navigate to: Apps icon > Settings > Advanced Calling.
- If Advanced Calling is unavailable, follow this: Apps icon > Settings > More > Advanced Calling
- For Oreo OS, navigate to: Apps icon > Settings > Network & Internet > Mobile network > Advanced > Advanced Calling
- For Samsung devices, navigate to: Apps icon > Settings > Connections.
- For Samsung devices with Pie OS, navigate to: Phone icon > Menu icon (upper-right) > Settings
- Select Wi-Fi Calling.
- Select Update Current Emergency Address.
- Edit the address, then select SAVE.
- If the address validation fails, you will be asked to enter a new address until a valid address is accepted.
How do I turn on Wi-Fi calling on my phone?
Enabling Wi-Fi calling can be done on your smartphone. The directions are different for iPhones and Androids.
iPHONES:
Here’s how you can set up Wi-Fi calling on your iPhone:
- Turn on Wi-Fi and connect to a Wi-Fi network.
- From the Home screen, select Settings.
- Select Phone.
- Select Wi-Fi Calling.
- If you have an iPhone with an eSIM and more than one line, tap the line you’re making changes to.
- Tap the slider next to Wi-Fi Calling on This iPhone to turn Wi-Fi calling on.
- If you ever want to turn off Wi-Fi calling, follow all of the above steps, and then tap the slider off instead.
- A connection preference of a Wi-Fi or mobile network is not available on an iPhone. Instead, your iPhone will automatically choose the stronger network.
ANDROIDS:
Here’s how you can set up Wi-Fi calling with your Android:
- Turn on Wi-Fi and connect to a Wi-Fi network.
- Pull down the notification shade at the top of your phone, and long-press the Wi-Fi icon to see Wi-Fi settings.
- Select Wi-Fi Preferences.
- Select Advanced.
- Select Wi-Fi Calling and flip the switch to “On”.
- If you ever want to turn off Wi-Fi calling, follow all of the above steps, and then flip the switch to “Off” instead.
- Here you can also select whether you want the phone to prefer Wi-Fi or mobile networks for calls in Calling Preference.
If you try to turn on Wi-Fi calling and you don’t find the above settings, then it may not be available on your phone. Please refer to your phone’s User Manual for further help.
Can I use Wi-Fi calling without a Wi-Fi connection?
No, to use Wi-Fi calling, you must have a reliable and strong Wi-Fi connection. If you don’t have strong internet at home, you may be able to use Wi-Fi calling by using a public Wi-Fi connection.
Do I pay for Wi-Fi calling?
No, there are no extra fees to use Wi-Fi calling on your phone. Using Wi-Fi calling does not affect your cell phone service plan in any way.
What is Wi-Fi calling?
Wi-Fi calling lets you call or text using your Q Link phone number, but over an active Wi-Fi connection. This feature provides you with a connection, allowing you to make calls and texts in even more situations.
With Wi-Fi calling, you can:
- Talk and text in areas where a signal is unavailable, or there may be gaps in coverage.
- Talk and text from indoor locations where it may be hard for a strong signal to reach your phone.
Wi-Fi calling allows you to talk and text to any phone number within the U.S., Puerto Rico, and U.S. Virgin Islands as you do regularly on the Q Link network.
You can turn Wi-Fi calling on or off in your phone’s settings. Most iPhones and Android smartphones support Wi-Fi calling. Click here to learn how to turn Wi-Fi calling on or off.
Here are some important things to note about Wi-Fi calling:
- You can use Wi-Fi calling with most Wi-Fi internet connections.
- For Wi-Fi calling to work, you must turn Wi-Fi calling on, you must register an E911 address, and you must be connected to a Wi-Fi internet network.
- Wi-Fi calling may not be available in a few countries.
Why do I need to register an E911 address?
Having a registered location is required to comply with 911 United States federal regulations. In order to use Wi-Fi calling, you must provide an E911 address, or a “911 Registered Location.”
If you ever call 911 and you cannot communicate at the time of the call, or emergency services cannot determine your location, your E911 address is considered your default location.
What is an E911 address?
An E911 address is used by emergency services to determine the location of your phone. Your E911 address should be a valid street address where you are primarily using Wi-Fi calling.
Providing an E911 address ensures that you are given emergency services in case 911 cannot determine your location, or you cannot communicate at the time of the call.
Device User Manuals
Please check below to download your device manual. Devices listed may no longer be available for purchase or replacement.
Don’t see your device?
You can find the manual directly on the manufacturer’s website by using one of these links.
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Download your phone’s user manual. Click here
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