Update Account / Change Plan

Yes, however you would need to call Customer Support first to verify your information over the phone and give consent for someone else to speak on your behalf. Call Customer Support toll-free at 1-855-754-6543.

If you are disabled and have a proof document enabling someone to speak on your behalf, fax that document with your name and enrollment ID (or a phone number to reach you) toll-free to 1-855-837-5465.

Q Link Wireless values your business and appreciates your order. However, if you decide to cancel your application before receiving your phone, you may do so by contacting Customer Support at 1-855-754-6543. For security purposes, you’ll need to provide the personal information you provided on your application.
 
 

To change your Q Link phone number please make sure to follow the simple steps below:

1. If it’s been less than 30 days since you received your Q Link phone, this change is free of charge. Anything after 30 days will require a $5 fee.
2. Make sure your Q Link phone is charged and available to update its settings.
3. Call us from a different phone number (NOT your Q Link phone). You can reach us by phone Monday-Friday, 9am-6pm EST at 1-855-754-6543.

Things to keep in mind:

• We will be assigning you a randomly generated number.
• Once your phone number has been changed, you cannot switch back to your current number.
• Changing your phone number will delete all voicemail messages, so write down any important voicemail messages tied to your old number, as they won’t transfer.
• You will need to create a new voicemail greeting for your new number.

And now you can get UNLIMITED minutes and Double Data for 30 days if you have a number you’d like to transfer to Q Link Wireless!

Just check out our handy guide to transferring your number to grab this great deal.

Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.

You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In.”

Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.