Update Account / Change Plan
1. Can I give consent for someone else to speak on my behalf?
Yes, however you would need to call Customer Support first to verify your information over the phone and give consent for someone else to speak on your behalf. Call Customer Support toll-free at 1-855-754-6543.
If you are disabled and have a proof document enabling someone to speak on your behalf, fax that document toll-free to 1-855-837-5465. Be sure to include your name and enrollment ID (or a phone number where we can reach you).
2. What if I move or change address?
If you move or change your address, you can easily update your address online!
You must notify Q Link Wireless within thirty (30) days of moving.
First, login to My Q Link. Click “View Account Profile“, and select “Update Address“.
You will be asked to answer two questions from the Household Worksheet to confirm the details of your Household.
After answering these questions, enter your new address and click Save.
Accepted Forms of Address
Unfortunately, we cannot accept P.O. Boxes.
You must have a valid physical address on file to receive your free Lifeline service.
Moving to a Different State
If your new address is in a different state, please contact Customer Service. Due to Federal guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.
Customer Service is available Monday-Friday, 8am-12am, as well as Saturday and Sunday 9am-6pm, at 1-(855) 754-6543.
3. Can I cancel my application before receiving the phone?
Q Link Wireless values your business and appreciates your order, however, you may cancel your application at any time by contacting Customer Support at 1-855-754-6543.
For security purposes, you’ll need to provide the personal information you provided on your application.
4. What happens if I cancel service?
While your account is canceled, you’ll be unable to send free text messages, make free phone calls, or use your free data.
If your account is canceled because you’re no longer eligible for Lifeline service, you may not reapply for service until you are again eligible for Lifeline.
If you canceled service on your own or if your account was canceled because of lack of use, don’t worry! You can easily reactivate your Q Link phone and get your free monthly minutes, text & picture messaging, and data! Just click here to start a new application and reactivate your Q Link service.
5. How do I change my Q Link Wireless phone number?
To change your Q Link phone number please make sure to follow the simple steps below:
- If it’s been less than 30 days since you received your Q Link phone, this change is free of charge. Anything after 30 days will require a $5 fee.
- Make sure your Q Link phone is charged and available to update its settings.
- Call us from a different phone (we can’t change your number while you are using it).
Things to keep in mind:
- We will be assigning you a randomly generated number.
- Once your phone number has been changed, you cannot switch back to your current number.
- Changing your phone number will delete all voicemail messages, so write down any important voicemail messages tied to your old number, as they won’t transfer.
- You will need to create a new voicemail greeting for your new number.
And now you can get UNLIMITED Data for 30 days if you have a number you’d like to transfer to Q Link Wireless!
Just check out our handy guide to transferring your number to grab this great deal.
6. How do I change my email?
To change your email address, please send us an email by clicking here. Make sure to provide your Q Link Account information, and in the message, explain that you’d like to update your email, and what email address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.
7. How can I see what phone plan I am on?
You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In”.
Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.
What if I haven’t been approved yet?
Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.
8. Can I change my wireless plan?
You can upgrade your wireless plan at any time to include a bundle with unlimited minutes, unlimited text & picture messaging, plus your choice of data. Click here to check out our low-cost bundles with minutes & data!
Help Categories
Select your topic below:
Download your phone’s user manual. Click here
Find out how you can upload your proof. Click here
To learn about your account click here