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1. How often should I update my E911 address?

You should update your E911 address every time you move.

We have created a guide specific to your phone’s model to help with registering or updating your E911 address.

How do I update my E911 address on my iPhone?

Here’s how you can update your E911 address on your iPhone:

From the Home screen, navigate to: Settings > Cellular
- Or, you can select the following: Settings > Phone
Next, select Wi-Fi Calling.
- If you are using an eSIM with more than one line, select a line (such as Primary, Secondary, 999-999-9999, etc.).
Select Update Emergency…. Read More

How do I update my E911 address on my Android?

Here’s how you can update your E911 address on your Android:

From the Home screen, navigate to: Apps icon > Settings > Advanced Calling.
- If Advanced Calling is unavailable, follow this: Apps icon > Settings > More > Advanced Calling
- For Oreo OS, navigate to: Apps icon > Settings > Network & Internet > Mobile network > Advanced > ….. Read More

2. Where do I register my E911 Address?

You can register or change your E911 address in the setting of your smartphone.

We have created a guide specific to your phone’s model to help with registering or updating your E911 address.

How do I register my E911 address on my iPhone?

Here’s how you can register your E911 address on your iPhone:

From the Home screen, navigate to: Settings > Cellular
- Or, you can select the following: Settings > Phone
Next, select Wi-Fi Calling.
- If you are using an eSIM with more than one line, select a line (such as Primary, Secondary, 999-999-9999, etc.). Read More

How do I register my E911 address on my Android?

Here’s how you can register your E911 address on your Android:

From the Home screen, navigate to: Apps icon > Settings > Advanced Calling.
- If Advanced Calling is unavailable, follow this: Apps icon > Settings > More > Advanced Calling
- For Oreo OS, navigate to: Apps icon > Settings > Network & Internet > Mobile network > Advanced > Advanced Calling
- For Samsung devices, navigate to: Apps icon > Settings > Connections.
- For Samsung devices with Pie OS, navigate to: Phone icon > Menu icon (upper-right) > Settings Read More

3. How do I update my E911 address on my Android?

Here’s how you can update your E911 address on your Android:

From the Home screen, navigate to: Apps icon > Settings > Advanced Calling.
- If Advanced Calling is unavailable, follow this: Apps icon > Settings > More > Advanced Calling
- For Oreo OS, navigate to: Apps icon > Settings > Network & Internet > Mobile network > Advanced > Advanced Calling
- For Samsung devices, navigate to: Apps icon > Settings > Connections.
- For Samsung devices with Pie OS, navigate to: Phone icon > Menu icon (upper-right) > Settings
Select Wi-Fi Calling.
Select Update Current Emergency Address.
Edit the address, then select SAVE.
If the address validation fails, you will be asked to enter a new address until a valid address is accepted.

4. How do I register my E911 address on my Android?

Here’s how you can register your E911 address on your Android:

From the Home screen, navigate to: Apps icon > Settings > Advanced Calling.
- If Advanced Calling is unavailable, follow this: Apps icon > Settings > More > Advanced Calling
- For Oreo OS, navigate to: Apps icon > Settings > Network & Internet > Mobile network > Advanced > Advanced Calling
- For Samsung devices, navigate to: Apps icon > Settings > Connections.
- For Samsung devices with Pie OS, navigate to: Phone icon > Menu icon (upper-right) > Settings
Next, turn on Wi-Fi Calling.
Select Update Current Emergency Address in the Wi-Fi Calling menu.
Enter the address, then select SAVE.
If the address validation fails, you will be asked to enter a new address until a valid address is accepted.

5. How do I update my E911 address on my iPhone?

Here’s how you can update your E911 address on your iPhone:

From the Home screen, navigate to: Settings > Cellular
- Or, you can select the following: Settings > Phone
Next, select Wi-Fi Calling.
- If you are using an eSIM with more than one line, select a line (such as Primary, Secondary, 999-999-9999, etc.).
Select Update Emergency Address.
Edit the address, then select Confirm or Continue. You may need to agree to Terms and Conditions. If you do, make sure you select you agree before tapping on Confirm or Continue.
If the address validation fails, you will be asked to enter a new address until a valid address is accepted.

6. How do I register my E911 address on my iPhone?

Here’s how you can register your E911 address on your iPhone:

From the Home screen, navigate to: Settings > Cellular
- Or, you can select the following: Settings > Phone
Next, select Wi-Fi Calling.
- If you are using an eSIM with more than one line, select a line (such as Primary, Secondary, 999-999-9999, etc.).
Slide the toggle next to “Wi-Fi Calling on This iPhone” to turn on Wi-Fi calling.
You will be asked if you want to “Enable Wi-Fi Calling?”
Select Enable.
Select Update Emergency Address.
Edit the address, then select Confirm or Continue. You may need to agree to Terms and Conditions. If you do, make sure you select you agree before tapping on Confirm or Continue.
If the address validation fails, you will be asked to enter a new address until a valid address is accepted.

7. Why do I need to register an E911 address?

Having a registered location is required to comply with 911 United States federal regulations. In order to use Wi-Fi calling, you must provide an E911 address, or a “911 Registered Location.”

If you ever call 911 and you cannot communicate at the time of the call, or emergency services cannot determine your location, your E911 address is considered your default location.

8. What is an E911 address?

An E911 address is used by emergency services to determine the location of your phone. Your E911 address should be a valid street address where you are primarily using Wi-Fi calling.

Providing an E911 address ensures that you are given emergency services in case 911 cannot determine your location, or you cannot communicate at the time of the call.

9. How do I update my account information?

Update your account info at any time by logging in and visiting your My Q Link Wireless Account page.

From there, select from the list on the right under “My Q Link” depending on what information you’d like to update.

Clicking Account Profile lets you change your address and household information.

Clicking Change Password lets you choose a new password for your account.

To Change the Email Address on Your Account, send us a message requesting an email change. Be sure to include your account information and the new email address.

Please note that it may take up to 72 hours for our Customer Support department to process your request.

11. What if I move or change address?

If you move or change your address, you can easily update your address online!
You must notify Q Link Wireless within thirty (30) days of moving.

First, login to My Q Link. Click “View Account Profile“, and select “Update Address“.

You will be asked to answer two questions from the Household Worksheet to confirm the details of your Household.

After answering these questions, enter your new address and click Save.

Accepted Forms of Address

Unfortunately, we cannot accept P.O. Boxes.

You must have a valid physical living address on file to receive your free Lifeline service.

Moving to a Different State

If your new address is in a different state, please contact Customer Service. Due to Federal guidelines, every state has different eligibility requirements. This matter cannot be resolved online, but our Support Team will be happy to assist you.

Customer Service is available Monday – Friday: 8:00 AM EST to 12:00 AM EST, and Saturday – Sunday: 8:00 AM EST to 8:00 PM EST at 1-(855) 754-6543.

12. What happens if my Q Link Wireless Service is cancelled?

If your account is canceled because you’re no longer eligible for Lifeline service, you may not reapply for service until you are eligible for Lifeline again.

If you canceled your service on your own or if your account was canceled because of lack of use, don’t worry! You can easily reactivate your Q Link Wireless phone and get your service back. Just click here to start a new application and reactivate your Q Link service.

13. How do I change my Q Link Wireless phone number?

If it’s been less than 30 days since you received your Q Link phone, this change is free of charge. Anything after 30 days will require a $5 fee.

Things to keep in mind:

We will be assigning you a randomly generated number.
Once your phone number has been changed, you cannot switch back to your current number.
Changing your phone number will delete all voicemail messages, so write down any important voicemail messages tied to your old number, as they won’t transfer.
You will need to create a new voicemail greeting for your new number.

If you are ready to switch your number, please make sure:

Your Q Link phone is charged and available to update its settings.
To call us from a different phone (we can’t change your number while you are using it).

If you need to transfer your number from a different provider to start receiving service with Q Link Wireless check out our guide to transferring your number. We would be happy to have you on our Network!

14. How do I change my email?

To change your email address, please send us an email by clicking here. Make sure to provide your Q Link Account information, and in the message, explain that you’d like to update your email, and what email address you’d like to change it to. It may take up to 72 hours for our Customer Support team to begin processing your request.

15. How can I see what phone plan I am on?

You can check the plan you currently have by clicking My Q Link on the main navigation bar. Then, you will be prompted to log into your account. Enter in your username (that’s your email) and your password (that’s your zip code, unless you previously changed it). Then click “Log In”.

Once logged in, you will see your plan name under “My Plan Detail” section. You can check your current phone plan anytime online.

What if I haven’t been approved yet?

Before you can see what plan you are on, you must submit your proof documents for approval. For instructions on how to submit your proof documents, visit the Uploading Proof section now.

16. Can I change my wireless plan?

You can upgrade your wireless plan at any time to include a bundle with unlimited minutes, unlimited text & picture messaging, plus your choice of data. Click here to check out our low-cost bundles with minutes & data!

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