Get help

Tech Support

I purchased data for my Q Link phone, but I’m not able to access the internet. How can I fix this?

If you purchased data for your Q Link Wireless phone and you aren’t able to access the internet, make sure your data is enabled on your smartphone. Here’s how to do that on your Android device:

  1. Go to Settings > Wireless & Networks
  2. Select Data Usage
  3. Toggle the ‘Enable Data‘ switch to the right, it should turn green.

enable data on

If your data is already switched on, and you are unable to use data, please check your available data balance by logging into your My Q Link account. For more information on checking your data balance, click here.

HINT: Turn the ‘Data Usage’ switch off (to the left) when you aren’t using data. This keeps applications from using your data in the background. For more tips on making your data last longer, click here!



Phone Manuals

Download your phone’s user manual. Click here

Sending Us Proof

Find out how you can upload your proof. Click here

Get Help

To learn about your account click here